Disney Vacation Club Travel Alert; resorts to close from 20th March

[Br'er Bear]

Dear Members,

As we continue to make timely decisions based on guidance of health agencies and our medical teams, and adjust our precautionary measures at Disney Vacation Club for the safety of our Members, Guests and Cast Members, I want to provide you with an important update.

In alignment with this guidance, Disney is temporarily closing its resort hotels at Walt Disney World Resort, including all Disney Vacation Club properties. The closure also includes Disney’s Vero Beach Resort.

The closures become effective at 5 p.m. on Friday, March 20, and will extend through the end of the month. This will give Members and Guests the ability to make necessary travel arrangements or book alternative accommodations. At this time, Aulani, a Disney Resort & Spa, and Disney’s Hilton Head Island Resort will remain open.

We know that you have questions about your membership during these uncertain times. Please know that our teams at Disney Vacation Club are committed to assisting you and providing you with as much flexibility as possible with your future vacation plans. Disney Vacation Club Member Services will continue to assist you with reservation changes during their regular operating hours. As we anticipate high call volume in the days ahead, we encourage you to visit disneyvacationclub.com for general information and ask that you contact Member Services only if you need assistance with an existing reservation.

Regarding your reservations, I would like to take this opportunity to clarify a few important points in order to make the change process as smooth as possible. As we have shared, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your points back as vacation points or reservation points without placing them into holding. In the meantime, all points banking rules remain in place. While we understand the banking policy might create some frustration, please realize that this is in place to ensure that the membership as a whole avoids future inventory constraints.

Clearly COVID-19 is impacting us all in numerous ways – and I want to thank you for your patience and understanding during this challenging time. Our team at Disney Vacation Club is focused on serving you, our Member community, as we plan ahead for a return to normal operations.

With appreciation,
Signature
Terri Schultz
Senior Vice President
Disney Vacation Club, Guided Adventures & Expeditions and Golden Oak

For more info check out ...
https://www.thedibb.co.uk/forums/sho...5#post14342125

[Br'er Bear]

Disney Vacation Club Coronavirus (COVID-19) Travel Alert
March 16, 2020

Disney Vacation Club continues to make timely decisions, based on guidance of health agencies and our medical teams, and adjust its COVID-19 precautionary measures for the safety of its Members, Guests and Cast Members.

In alignment with that guidance, Disney has decided to temporarily close its Resort hotels at Walt Disney World Resort, including all Disney Vacation Club properties, as well as Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort. The closures are effective at 5:00 PM on Friday, March 20, and will extend through the end of the month. This will give Members and Guests the ability to make necessary travel arrangements or book alternative accommodations.

View updates about Walt Disney World Resort Operations.

Additionally, the Resort hotels at the Disneyland Resort—including The Villas at Disney’s Grand Californian Hotel—are closed effective March 16 through the end of the month.

At this time, Aulani, A Disney Resort & Spa will remain open.

Have Questions? We’re Here to Help

We know that you have questions about your Membership during these uncertain times. Disney Vacation Club Member Services will continue to assist you with reservation changes during their regular operating hours.
As we anticipate high call volume in the days ahead, we encourage you to use this website for general information—and we ask that you contact Member Services only if you need assistance with an existing reservation. Any Member that would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.

Temporary Updates to Our Cancellation Policy

To make the process of changing reservations as smooth as possible, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your Points back as Vacation Points or Reservation Points without placing them into holding. In the meantime, all Points banking rules remain in place.

While we understand the banking policy might create some frustration, please realize that this rule is in place to ensure that the Membership as a whole avoids future inventory constraints.

More Information

Our team at Disney Vacation Club is focused on taking steps to serve you, our Member community, as we plan ahead for a return to normal operations in the future.

Below, you'll find more information on impacts to current and upcoming plans. Please continue to check this page for additional updates.

RESORTS

I have an upcoming reservation between now and March 31, 2020 at a Walt Disney World Resort hotel, Disneyland Resort hotel, Disney’s Vero Beach Resort or at Disney’s Hilton Head Island Resort. What does that mean for my vacation?

We apologize that your vacation has been impacted. Penalties are being waived for Members and all Vacation Points will be restored to their previous state prior to booking.

If you are currently at staying on-property at Walt Disney World Resort, Disney’s Vero Beach Resort or Disney’s Hilton Head Island Resort and you would like to check out early, please visit the Front Desk for assistance. If you have an upcoming arrival during the impacted dates at a Disney Vacation Club Resort using Vacation Points, or a Disney Collection Resort at Walt Disney World using Reservation Points, no further action is required on your part as your reservation will be automatically cancelled for you.

Vacation Points returned due to a cancellation of a Disney Vacation Club Resort reservation will not be placed in a holding account at this time and will be returned to their current Use Year.

Reservation Points returned due to a cancellation of a Walt Disney World Disney Collection Resort reservation will be retuned as Reservation Points to the current Use Year.

If you have a reservation arriving through March 31, 2020 and you still need to speak to a Vacation Advisor, please call Member Services at (800) 800-9800†. For all other needs, we ask that you contact us after March 31.

I have a future stay at Aulani, Disney Vacation Club Villas, Ko Olina, Hawaiʻi. What does that mean for my vacation?

Aulani, Disney Vacation Club Villas remains open and all reservations are still active. Should you choose to cancel your reservation, your Vacation Points will not be placed in a holding account and will be returned to their current Use Year. This exception also applies for Members cancelling via the Member Online Booking Tool.