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Old 28 Jul 19, 02:06 PM  
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#11
duck149
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Partial refund would help .pool is useable if we keep away from all the cracked concrete were its breaking up
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Old 28 Jul 19, 02:10 PM  
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#12
Eccle
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I would make sure you take screenshots now from vr360 so you have something to back up what it should have been like, in case the owners take it down

Then get in touch with the owners listing everything that isn’t as described

Sorry you are having so much hassle on your holiday
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Old 28 Jul 19, 02:11 PM  
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#13
grommitt
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Location: Birmingham
Name and shame them.
What villa are you staying in?
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Old 28 Jul 19, 02:51 PM  
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#14
spinone lover
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I also would like to know as I am in Formosa Gardens, this sounds totally unacceptable.
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Old 28 Jul 19, 04:02 PM  
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#15
duck149
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7910 sea pearl circle Formosa Gardens.
The pictures are nothing like it .i am going to ask for half refund. Its just not no
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Old 28 Jul 19, 04:50 PM  
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#16
Bonjovi
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Hi, are the owners Doug and Carol? There is a UK number for them on the VR website.
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Edited at 04:55 PM.
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Old 28 Jul 19, 04:58 PM  
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#17
duck149
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Yes thats them .we have been email ing them .we are emailing them today
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Old 28 Jul 19, 05:13 PM  
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#18
ERICSMUM
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Originally Posted by duck149 View Post
Yes thats them .we have been email ing them .we are emailing them today
Surprise them - give them a call and make their evening ! Record the conversation for us all to hear 😱
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Old 28 Jul 19, 05:32 PM  
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#19
Guest
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I am sorry you are having this experience.

It sounds as though the management company agree with you to an extent. I might be tempted to email them with details of your complaints and ask them specifically when they last had customers in there, and ask if they have had any previous complaints. So that you can follow up.

Aquick Google found some previous history on this villa and the owner which makes me feel that you are potentially unlikely to get any restitution from the owners. It sounds a bit as though you may need to go via the villa company or Barclaycard I m afraid.

Edited at 02:25 PM.
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Old 28 Jul 19, 06:10 PM  
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#20
duck149
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Thank you for that info .i will serk legal adive
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