My magic holidays and Thomas Cook

[Guest]

Originally Posted by MyMagicHoliday

Hi guys,

again just on what I have seen on here.

Just to be clear on my earlier message, if you have a booking with another agent, we cannot help you (I think some people misunderstood my comment). You will need to contact your agent.

If you are booked with us and have any questions please call our free number 0800 3277108. No bookings can be discussed online due to data protection.

With regards to my comment about calling us if you DON'T have a booking with us, this refers to anyone who hasn't booked with us and is speculating how things will work with us, and potentially telling our customers incorrect information. I've seen a few comments on social media from people NOT booked with us giving advice to OUR customers that is factually incorrect.

We don't need a buy out should Cooks go under.

We have contingency plans in place to continue trading as usual with ABTA & ATOL protection.

Not only that, should you have a booking with us, and Cooks go under, we have plans in place to re protect holidays.


I can't really say much else, it's a waiting game for all, but we won't be going anywhere!

I hope this helps!

Mattie

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I appreciate your comments, but understanding insolvency law I think you are not correct.

If TC goes under whilst you are still a member of them you go under too and can only trade with agreement of the adminstrator. At this moment in time they will have only given an indication of what could happen they can't (and wouldn't) be able to agree to a carte Blanche guarantee to continue trade.

So unless you've already bought yourselves out of the TC group you are in the same position they are in.

If you can show that you have an agreement otherwise I'd love to see it (and I really hope you do) but without that guarantee you are at risk of not opening the doors on Monday too.

[Ever After Holidays]

Originally Posted by Bluetrekker

Thanks Mattie, excellent customer service. We are booked with you for next summer (Virgin flights + Disney) and this makes me feel much better. Best of luck at what I’m sure is a hectic time!

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I am really humbled by some of your comments I really am!

Thank you!

We are pleased to have gotten things in place worse case!

We will be open Monday contrary to the above comment should cooks cease trading.

[returnplanning]

Not a TC or MMH customer, but kudos to Mattie for coming on here and giving what information they can generally. Good customer service under the circumstances.

Fingers crossed for all the DIBBers who are waiting to hear (and for the TC staff and other TAs who are also on tenterhooks) what Monday brings.

[duchy]

Understanding insolvency law and knowing what the exact relationship between Freedom and TC and the implications however are two different things.

Originally Posted by Guest

I appreciate your comments, but understanding insolvency law I think you are not correct.

If TC goes under whilst you are still a member of them you go under too and can only trade with agreement of the adminstrator. At this moment in time they will have only given an indication of what could happen they can't (and wouldn't) be able to agree to a carte Blanche guarantee to continue trade.

So unless you've already bought yourselves out of the TC group you are in the same position they are in.

If you can show that you have an agreement otherwise I'd love to see it (and I really hope you do) but without that guarantee you are at risk of not opening the doors on Monday too.

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[Guest]

Originally Posted by duchy

Understanding insolvency law and knowing what the exact relationship between Freedom and TC and the implications however are two different things.

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Fair point.

I don't know their exact relationship so there could be some ways around it, but if freedom are wholly owned by TC and MMH are wholly owned by freedom (and I have no idea here if that is the case) then it is totally cut and dried and they will all enter administration at the same point.

[Ever After Holidays]

Originally Posted by Guest

Fair point.

I don't know their exact relationship so there could be some ways around it, but if freedom are wholly owned by TC and MMH are wholly owned by freedom (and I have no idea here if that is the case) then it is totally cut and dried and they will all enter administration at the same point.

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At this time we cannot give you any further details as No one knows what will hapenn!

However i can confirm we are NOT owned by Freedom and we WILL be open as usual should Cooks fail to secure monies needed.

[duchy]

I'm pretty sure they aren't , my understanding is there are financial ties but MMH are not wholly owned by TC ... I've always found Mattie to be very frank and transparent so whilst I can understand that at this point he contractually can't say any more than he has, I'm happy to accept he has knowledge and reasons to state what he has in this thread.

Originally Posted by Guest

Fair point.

I don't know their exact relationship so there could be some ways around it, but if freedom are wholly owned by TC and MMH are wholly owned by freedom (and I have no idea here if that is the case) then it is totally cut and dried and they will all enter administration at the same point.

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[Guest]

Originally Posted by MyMagicHoliday

At this time we cannot give you any further details as No one knows what will hapenn!

However i can confirm we are NOT owned by Freedom and we WILL be open as usual should Cooks fail to secure monies needed.

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Thanks for that response Mattie it clear it up for me.

Good luck with it all and thanks for being as open and honest as you are allowed to be.

[Ever After Holidays]

Originally Posted by Guest

Thanks for that response Mattie it clear it up for me.

Good luck with it all and thanks for being as open and honest as you are allowed to be.

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Your welcome

as I always have been on here, I will be as open and honest as i possibly can be as it is important that people hear from us.

I can't sit in silence and let peoples anxiety get the better of them.

Not only that but I have staff to think about too!

Fingers crossed for cooks guys, my booking includes TC flights too and I prefer them to Virgin Atlantic

[Guest]

Originally Posted by duchy

I'm pretty sure they aren't , my understanding is there are financial ties but MMH are not wholly owned by TC ... I've always found Mattie to be very frank and transparent so whilst I can understand that at this point he contractually can't say any more than he has, I'm happy to accept he has knowledge and reasons to state what he has in this thread.

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Hi Mattie's post answered my query, and I agree their posts are helpful and as open as they can be in the current situation.

Thanks for questioning me without descending to it getting personal, it's a true example of how theDibb forums could and should work. Differing opinions (or understanding) working together to come to a conclusion