Notices
Tickets Theme Park Ticket questions and advice

Reply
 
Thread Tools Search this Thread Display Modes
Old 19 Mar 20, 10:44 AM  
Link to this Post
#21
minimum77
Very Serious Dibber
 
minimum77's Avatar
 
Join Date: Jan 15
Location: Scotland
Mobile

I received another email this morning. "We are still waiting for your response on your query. We are sorry to hear that you are unable to join the activity." My flight is May 16th so will need to wait a while.
__________________
Indian Wells - June 2023
Enclave Suites - September 2000
Port Orleans Riverside & Vista Cay - April 2016
minimum77 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 Mar 20, 05:26 PM  
Link to this Post
#22
Sara_toga
VIP Dibber
 
Sara_toga's Avatar
 
Join Date: Jun 03
Originally Posted by minimum77 View Post
I received another email this morning. "We are still waiting for your response on your query. We are sorry to hear that you are unable to join the activity." My flight is May 16th so will need to wait a while.
We have had no email from them and we are due to go on the 25th April
__________________
Sara_toga is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 29 Mar 20, 05:32 PM  
Link to this Post
#23
Sara_toga
VIP Dibber
 
Sara_toga's Avatar
 
Join Date: Jun 03
This is our latest reply from Klook.

"we have received a response from our relevant team and we would still require your flight cancellation documents at this moment for the cancellation. Kindly please provide us with the documents below once received from your respective airline. We sincerely appreciate your kind understanding and we are looking forward to your response.

- Named flight e-ticket/itinerary/reservation record (English version); and
- Named air ticket and flight cancellation proof (English version)"

We still can't get anywhere as our flight is still showing as going!
__________________
Sara_toga is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 7 Apr 20, 07:34 AM  
Link to this Post
#24
Robpuguk
Surfing at Typhoon Lagoon
 
Join Date: Oct 18
Mobile

Just an update, refund for Klook universal 14 day tickets arrived this morning. So that took 18 days to get to me. Won’t need to continue with Barclaycard intervention now !

I’d had a separate message from universal saying these tickets had been extended to June 2021 which would’ve been useful but with the chaos of the world right now I’m glad to have the refund tbh. Even if tickets cost a bit more next year.
Robpuguk is offline Click to view Members Trip Plans Add Member to Ignore List
Old 7 Apr 20, 01:34 PM  
Link to this Post
#25
Sara_toga
VIP Dibber
 
Sara_toga's Avatar
 
Join Date: Jun 03
Originally Posted by Robpuguk View Post
Just an update, refund for Klook universal 14 day tickets arrived this morning. So that took 18 days to get to me. Won’t need to continue with Barclaycard intervention now !

I’d had a separate message from universal saying these tickets had been extended to June 2021 which would’ve been useful but with the chaos of the world right now I’m glad to have the refund tbh. Even if tickets cost a bit more next year.

Thanks for that I have just emailed them our flight cancellation email to proceed with our refund for Disney tickets.
__________________
Sara_toga is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 7 Apr 20, 08:25 PM  
Link to this Post
#26
Icey
Excited about Disney
 
Join Date: Dec 17
Mobile

Originally Posted by Robpuguk View Post
I’d had a separate message from universal saying these tickets had been extended to June 2021 which would’ve been useful but with the chaos of the world right now I’m glad to have the refund tbh. Even if tickets cost a bit more next year.
I’ve got universal tickets from klook and was hoping they’d be extended further. We’ve cancelled to July next year and was hoping to use them then. Bang goes that idea.
Icey is offline Click to view Members Trip Plans Add Member to Ignore List
Old 9 Apr 20, 12:57 PM  
Link to this Post
#27
CinemaMan
Thread Starter
Apprentice Imagineer
 
CinemaMan's Avatar
 
Join Date: Jul 09
Now that my holiday on the 24th April with tui isn,t going ahead i sent Klook screenshots of my e-tickets and the generic e-mail sent out by Tui yesterday saying that all holidays up to 14th May have been cancelled. got a reply saying

Thank you for the attachment given.

Regards to your request to cancel booking reference CVG****** - Universal Orlando™ 2 or 3 Park Explorer Ticket, please be informed that your request has been escalated and waiting for approval. Since there is high cancellation traffic due to Corona virus issue, we afraid that it may take few days to process. Rest assured, we will notify you as soon as we receive the update.

We appreciate your kind patience and understanding. Thank you.

For any other questions, feel free to let us know. Happy to assist with your travel plans.

Cheers,
Fatnin R.
KLOOK Support Team

Then 26 mins later got this

Fatnin R. (KLOOK)

Apr 9, 18:42 +08

Dear Christopher,

Good day to you!

We are glad to inform you that your booking reference CVG***** - Universal Orlando™ 2 or 3 Park Explorer Ticket has been cancelled and refunded.

Please note that if payment was made using a credit card, banks generally take up to 7 - 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. For other payment methods such as PayPal, kindly check with your payment solution company. Even though KLOOK has no influence on these timescales, feel free to contact us if you have not received the refund after 30 days and attach a copy of your bank statement that covers the date the payment was made until the 30th day from the date this booking was refunded from our end.

Very quick responses now just have to wait for money to appear on my Barclaycard statement, so far though have been highly impressed with the response received.
__________________
CinemaMan is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Apr 20, 12:59 PM  
Link to this Post
#28
CinemaMan
Thread Starter
Apprentice Imagineer
 
CinemaMan's Avatar
 
Join Date: Jul 09
Originally Posted by Sara_toga View Post
This is our latest reply from Klook.

"we have received a response from our relevant team and we would still require your flight cancellation documents at this moment for the cancellation. Kindly please provide us with the documents below once received from your respective airline. We sincerely appreciate your kind understanding and we are looking forward to your response.

- Named flight e-ticket/itinerary/reservation record (English version); and
- Named air ticket and flight cancellation proof (English version)"

We still can't get anywhere as our flight is still showing as going!
Hi Sara_toga

Look at my last post, this may help you get your refund.
__________________
CinemaMan is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Apr 20, 02:43 PM  
Link to this Post
#29
minimum77
Very Serious Dibber
 
minimum77's Avatar
 
Join Date: Jan 15
Location: Scotland
Originally Posted by CinemaMan View Post
Now that my holiday on the 24th April with tui isn,t going ahead i sent Klook screenshots of my e-tickets and the generic e-mail sent out by Tui yesterday saying that all holidays up to 14th May have been cancelled. got a reply saying

Thank you for the attachment given.

Regards to your request to cancel booking reference CVG****** - Universal Orlando™ 2 or 3 Park Explorer Ticket, please be informed that your request has been escalated and waiting for approval. Since there is high cancellation traffic due to Corona virus issue, we afraid that it may take few days to process. Rest assured, we will notify you as soon as we receive the update.

We appreciate your kind patience and understanding. Thank you.

For any other questions, feel free to let us know. Happy to assist with your travel plans.

Cheers,
Fatnin R.
KLOOK Support Team

Then 26 mins later got this

Fatnin R. (KLOOK)

Apr 9, 18:42 +08

Dear Christopher,

Good day to you!

We are glad to inform you that your booking reference CVG***** - Universal Orlando™ 2 or 3 Park Explorer Ticket has been cancelled and refunded.

Please note that if payment was made using a credit card, banks generally take up to 7 - 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. For other payment methods such as PayPal, kindly check with your payment solution company. Even though KLOOK has no influence on these timescales, feel free to contact us if you have not received the refund after 30 days and attach a copy of your bank statement that covers the date the payment was made until the 30th day from the date this booking was refunded from our end.

Very quick responses now just have to wait for money to appear on my Barclaycard statement, so far though have been highly impressed with the response received.
I got this email too on 16th March and I'm still waiting on refund. Emailed then again at the start of April to be told refund was done on 19th March. I emailed them again 2 days ago and they have escalated it. Just a heads up that you will probably wait a while for refund. I'll update once I hear from them.
__________________
Indian Wells - June 2023
Enclave Suites - September 2000
Port Orleans Riverside & Vista Cay - April 2016
minimum77 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Apr 20, 03:14 PM  
Link to this Post
#30
airedale1
Gone all Goofy
 
Join Date: May 13

airedale1's Reviews
DIBB Villa Reviews: 1
Mobile

Hi all
Just to let you know I contacted Klook yesterday for a refund for the 14 day 3 park universals tickets x3.
The first response to my request was an extension of the ticket date until Sept 21 which wasn’t any good as unsure if we could travel next year so requested a refund and cancelled the tickets.
Checked my emails this morning and they had refunded the cost of my tickets to my Paypal account ...showed the amount refunded just needs to clear in my linked account.
I have to say was very impressed with how their support team handled my request and amazed how quick they refunded me.
airedale1 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 04:48 PM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2368
CaxtonFX  $1.2321
Covent Garden FX  $1.2443
FAIRFX  $1.2350
John Lewis  $1.2380
M&S  $1.2178
Sainsburys  $1.2357
TESCO  $1.2364
Travelex  $1.2353
Updated: 15:30 28/03/2024
Euro Rates
ASDA  €1.1447
CaxtonFX  €1.1407
Covent Garden FX  €1.1510
FAIRFX  €1.1432
John Lewis  €1.1457
M&S  €1.1263
Sainsburys  €1.1440
TESCO  €1.1445
Travelex  €1.1435
Updated: 15:30 28/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X