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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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23 Mar 20, 12:50 PM |
#1
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Excited about Disney
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Cancelling with WDTC
I've reluctantly e-mailed Disney this morning to cancel our holiday, I'm kidding myself thinking it will go ahead now, especially when Boris is asking the most vulnerable to shield for 12 weeks, I just can't see everything being back to normal for some months to come never mind May.
Has anyone already cancelled with WDTC via email? The holding e-mail i got back from them says I need to call to make amendments so wondering if this includes cancellations.
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2019 New York / Disney Magic; 2021 DCL UK Staycation 23/7 + 3/9; 2022 Riviera, POFQ, Disney Wish; 2023 EBTA + 4n Bilbao Disney Dream; 2024 CBR, Boulder Ridge and Poly. |
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23 Mar 20, 12:52 PM |
#2
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Getting Excited
Join Date: Apr 19
Location: North Somerset
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I haven't emailed, but have been on hold since 9.30am in order to cancel our May trip. 2 hours 27 minutes and counting.
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23 Mar 20, 12:59 PM |
#3
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Getting Excited
Join Date: Apr 19
Location: North Somerset
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Just picked up and processing now.
Poor woman sounds ill |
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23 Mar 20, 01:01 PM |
#4
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Thread Starter
Excited about Disney
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If you are able and don't mind please could you ask if it can be done via e-mail.
__________________
2019 New York / Disney Magic; 2021 DCL UK Staycation 23/7 + 3/9; 2022 Riviera, POFQ, Disney Wish; 2023 EBTA + 4n Bilbao Disney Dream; 2024 CBR, Boulder Ridge and Poly. |
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23 Mar 20, 01:09 PM |
#5
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Getting Excited
Join Date: Apr 19
Location: North Somerset
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I asked and she said it has to be done via phone at the moment due to the circumstances, they can't do via email right now. Good luck.
10 business days for the money to be received back. |
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23 Mar 20, 01:12 PM |
#6
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Thread Starter
Excited about Disney
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__________________
2019 New York / Disney Magic; 2021 DCL UK Staycation 23/7 + 3/9; 2022 Riviera, POFQ, Disney Wish; 2023 EBTA + 4n Bilbao Disney Dream; 2024 CBR, Boulder Ridge and Poly. |
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23 Mar 20, 01:39 PM |
#7
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Guest
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You do not need to get into the phone queue, maybe leave that for people that want to make changes or have a closer booking.
Send an email. We did last week and have had a confirmation that it has all been refunded in full, it took about a week and a lot less stressful than sitting on the phone for hours. Disneytraveluk@disneyonline.com Reservation number in subject box. Edited at 01:41 PM. |
23 Mar 20, 02:48 PM |
#8
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Getting Excited
Join Date: Apr 19
Location: North Somerset
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23 Mar 20, 02:55 PM |
#9
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Guest
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23 Mar 20, 03:00 PM |
#10
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Thread Starter
Excited about Disney
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Whilst I was on the phone I did get an e-mail to say cancellation was confirmed. Thank you for asking the question though DisneyDream, appreciate it 🙂
__________________
2019 New York / Disney Magic; 2021 DCL UK Staycation 23/7 + 3/9; 2022 Riviera, POFQ, Disney Wish; 2023 EBTA + 4n Bilbao Disney Dream; 2024 CBR, Boulder Ridge and Poly. |
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