Rapid response re refund from WDTC

[Guest]

Originally Posted by travelbug0456

I used disneytraveluk@disneyonline and put bkg ref and date of travel. Hope that helps - it saved 2hrs plus on the phone and I have email conf of the cancellation. It is my understanding that all bkgs up to 30 june are changeable/refundable and I am sure I read that tickets for after hours events etc are refundable in the current circumstances but please do check. Worth mentioning it in your cancellation email?

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I used that email address too. We sent the email Friday 13th and had confirmation of cancellation a week later. Sounds like they are caught up a bit now if yours was same day. We didn’t actually have the money back on card as of yesterday however, that maybe will take a bit longer.

[travelbug0456]

Got cancellation invoice later same day and tbh now cancelled at least its a weight off my mind even if refund takes a while. Advised should receive refund in approx 7 working days although of course it could be longer.

[cismwynn]

Originally Posted by travelbug0456

Already actioned. Got thru yesterday after only an hour on phone (she did say although they are saying they are only speaking to people due to fly in next 72 hrs that is to "put off other people calling but they are actioning refunds for flights later than 72hrs") mine was 9 june - refunded taxes and miles back in account whilst on phone.
Note - being reward flights may be different to normal flights depending on who u get thru to re actual full refunds but as above the agent i spoke to said they are actioning refunds on flights not just on reward flights

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Did you lose anything? Do they have an admin/cancellation fee?

[travelbug0456]

No loss of deposit or admin fee charged - been advised any canx up to 30 june 2020 will not incur admin fee or any loss. Decided better to do sooner rather than later in case their policy changes!

[cismwynn]

Originally Posted by travelbug0456

No loss of deposit or admin fee charged - been advised any canx up to 30 june 2020 will not incur admin fee or any loss. Decided better to do sooner rather than later in case their policy changes!

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Thanks.

Was it the same for your VA flights?

[travelbug0456]

Yes - see earlier post for more detail but all refunded no admin fee and miles back in account whilst still on the phone

[LOU,]

Originally Posted by travelbug0456

Yes - see earlier post for more detail but all refunded no admin fee and miles back in account whilst still on the phone

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We were due to fly on the 24th of April and I was told there would be a £30 per person fee to cancel as our flight hadn’t been cancelled yet.

[travelbug0456]

Do try again to get another agent - the one i spoke to was definite about refund outside 72 hrs and I def did not get charged an admin fee - she made a point of saying admin fee was being waived.

[YLL]

I emailed them last Friday to cancel my September trip, still no reply but I hope to hear from them within a week, like Claudette did.

[travelbug0456]

I must have been lucky getting response within the same day - maybe because my trip was due 9 june? Sure you will hear soon. Good luck