Expedia help please

pink glitter · 13 May 20, 09:39 PM

Evening all,

I wonder if anybody could give me some words of wisdom please.

I booked flights and a hotel to Eurodisney with Expedia last year and we should have been going on 25th May. Obviously, this has now been cancelled. Expedia are processing a refund for the hotel part of my holiday but have said I need to contact the airline direct to get a refund on my flights. Am I right in thinking that as I booked the whole package with them, they are the ones who should be giving me the refund?

My flights were booked with EasyJet and when I go on their website it takes you through several links which says if you booked through a travel agent (in this case Experia) you need to contact them for a refund. But Expedia keep telling me it�s not their responsibility and to contact EasyJet. I am so frustrated that I�m just going round in circles and wondered if anybody could advice me if I am right in perusing Expedia.

Thanks for reading and thank you in advance for any advice xx

**Disney Bear** · 13 May 20, 09:57 PM

Thanks thought the same as you. We had flights booked with BA for a euro weekend away. Expedia told us to go to BA - we thought we would be in a loop of referrals from one to the other - but BA did refund us after just one call. So it might be easyJet you need and not Expedia.

Loobylou_82 · 13 May 20, 10:08 PM

I booked through Expedia,flights and hotel to Florida. The flights got cancelled, when I contacted Expedia they said I had to contact United Airlines. I know this is wrong because it's the person who takes your money who you deal with. They said I had to get in touch with United and get them to contact Expedia to say they would refund. I quoted all the EU regs to her, but she said all I could have from Expedia is a credit note. Phoned Expedia back next day, spoke to a lovely man who issued a refund straight away but said it would take about 8 weeks before I recieve it. Keep trying. If no joy you will have to go down credit card route. Good luck.

pink glitter · 13 May 20, 10:21 PM

Thank you both for your replies. I think I would definitely have had more success if my flights had been with BA. I absolutely hate Easyjet and avoid them at all costs but as this was such a short flight I was persuaded to go with them!
I will keep arguing the toss with them. Unfortunately I didn�t book it on a credit card, I used my debit card. Another valuable lesson I�ve learned!

13 May 20, 09:39 PM	#1
	13 May 20, 09:39 PM pink glitter Getting Excited
pink glitter Getting Excited Join Date: Oct 16	Expedia help please Evening all, I wonder if anybody could give me some words of wisdom please. I booked flights and a hotel to Eurodisney with Expedia last year and we should have been going on 25th May. Obviously, this has now been cancelled. Expedia are processing a refund for the hotel part of my holiday but have said I need to contact the airline direct to get a refund on my flights. Am I right in thinking that as I booked the whole package with them, they are the ones who should be giving me the refund? My flights were booked with EasyJet and when I go on their website it takes you through several links which says if you booked through a travel agent (in this case Experia) you need to contact them for a refund. But Expedia keep telling me it�s not their responsibility and to contact EasyJet. I am so frustrated that I�m just going round in circles and wondered if anybody could advice me if I am right in perusing Expedia. Thanks for reading and thank you in advance for any advice xx

13 May 20, 09:57 PM	#2
	13 May 20, 09:57 PM Disney Bear VIP Dibber ✓Premium Member
Disney Bear VIP Dibber Join Date: Feb 16 Location: Berkshire	Thanks thought the same as you. We had flights booked with BA for a euro weekend away. Expedia told us to go to BA - we thought we would be in a loop of referrals from one to the other - but BA did refund us after just one call. So it might be easyJet you need and not Expedia.

13 May 20, 10:08 PM	#3
	13 May 20, 10:08 PM Loobylou_82 Imagineer
Loobylou_82 Imagineer Join Date: Sep 16	I booked through Expedia,flights and hotel to Florida. The flights got cancelled, when I contacted Expedia they said I had to contact United Airlines. I know this is wrong because it's the person who takes your money who you deal with. They said I had to get in touch with United and get them to contact Expedia to say they would refund. I quoted all the EU regs to her, but she said all I could have from Expedia is a credit note. Phoned Expedia back next day, spoke to a lovely man who issued a refund straight away but said it would take about 8 weeks before I recieve it. Keep trying. If no joy you will have to go down credit card route. Good luck.

13 May 20, 10:21 PM	#4
	13 May 20, 10:21 PM pink glitter Getting Excited Thread Starter
pink glitter Thread Starter Getting Excited Join Date: Oct 16	Thank you both for your replies. I think I would definitely have had more success if my flights had been with BA. I absolutely hate Easyjet and avoid them at all costs but as this was such a short flight I was persuaded to go with them! I will keep arguing the toss with them. Unfortunately I didn�t book it on a credit card, I used my debit card. Another valuable lesson I�ve learned!