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Old 10 May 20, 11:36 AM  
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#1
Hendriks
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Join Date: Nov 16
My 2018/2019 points back - how do I allocate to Oct booking

Hello
I was due to Disney in April just gone
I have a June use year
I have 165 Banked from 2018 and then my 225 annually and used banked points from 2020.

When this all kicked off my 2020 banked points went back into June 2020 and i deposited my 390 June 2019 and 2018 banked into RCI

I used my returned 2020 points to book 4 nights in October

Now I have my 2018 and 2019 points back -- can i change the points usage for the Oct trip i booked few weeks ago ?

I would rather they use my now returned 2018 and 2019 points then use year 2020
I hope that make sense?
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Old 10 May 20, 12:06 PM  
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#2
arielrocks
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Join Date: May 11
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I think you’d have to cancel the Oct trip, which will return the points to 2020, then rebook. I think the system uses the oldest point first but if unsure call/live chat with MS.
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Old 10 May 20, 12:11 PM  
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Dr.JumbaJookiba
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Ring member services, I think Mr Tom did this and said it was the easiest way.
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Old 10 May 20, 12:47 PM  
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#4
Hendriks
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Stuck in the Tower of Terror
 
Join Date: Nov 16
Thanks all

It Saying my 390 points are back in he 2019 use year and I cant book anything with them either ;(

Looks like live chat with MS
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Old 16 May 20, 09:11 AM  
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Shooby doo
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If I've read correctly your 2018 "Banked" points are effectively "Gone" as you had until June to use them:
2018-2019 - 2019-2020 so as of 1st June they are no more as we are now 2020-2021 so you need to have a discussion with them about those points
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Old 16 May 20, 03:54 PM  
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2point
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Join Date: Aug 04
If you go into an existing book and amend it, without actually changing anything the system will reallocate your points correctly (ie it will use the points expiring first).
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