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Unread 24 Nov 19, 06:59 PM  
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#1
mskitty
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Mobile Sky Q dropping sound

Does anyone else experience this with their main Sky Q box? Every 30 seconds or so the sound drops for about half a second. I have been online and lots of people report the problem but there doesn't seem to be a solution. It's not the TV as when we are watching Netflix etc we dont have the problem so it's definitely something to do with Sky.

Sky have said an engineer needs to come but they can't come until 23 Dec and whilst there are much bigger problems in the world I can see it just being a case of changing some settings and so if I can sort it myself I would rather do that than have to waste an engineer visit.
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Unread 24 Nov 19, 07:07 PM  
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Mazbar
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Do you have a sound bar or just the tv. First thing is switch off the q box and the tv and sound bar if you have one at the mains, leave for 30 seconds then switch back on and wait for it to boot up and try. If this doesnt work change the hdmi lead for a new one and see if that improve it.
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Unread 24 Nov 19, 07:13 PM  
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mskitty
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Originally Posted by Mazbar View Post
Do you have a sound bar or just the tv. First thing is switch off the q box and the tv and sound bar if you have one at the mains, leave for 30 seconds then switch back on and wait for it to boot up and try. If this doesnt work change the hdmi lead for a new one and see if that improve it.
Done all the the above 😫😫😫 (although no sound bar).
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Unread 24 Nov 19, 07:14 PM  
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Mazbar
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Did you use a new hdmi lead
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Unread 24 Nov 19, 07:31 PM  
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mskitty
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Originally Posted by Mazbar View Post
Did you use a new hdmi lead
I did yes.

I'm wondering if the HDMI leads I have tried aren't good enough quality for some reason but we need a 5m lead due to where the box is stored and so it's an expensive outlay if we're going to need new ones. I couldn't say what "type" of leads we have though as I'm not tech savvy enough to know the difference. I know I chose mid price ones with good reviews from Amazon when I got them
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Unread 24 Nov 19, 07:40 PM  
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It should be at least 1.4. Have a look at the Black Friday deals. Their is a decent looking one thats 5m for 7.75
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Unread 24 Nov 19, 07:43 PM  
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I had a slimline one that keep dropping out and changed it and it then worked fine then that one went the same. Change again and it has been fine since. Thats why if you put them into the wall you should always put in extra leads just in case.
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Unread 24 Nov 19, 07:46 PM  
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mskitty
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Originally Posted by Mazbar View Post
It should be at least 1.4. Have a look at the Black Friday deals. Their is a decent looking one thats 5m for 7.75
Thank you I'll get it ordered and see if that helps
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