Notices
Guest Services Site Questions, a tech query or just want to test something.

Reply
 
Thread Tools Search this Thread Display Modes
Old 24 Nov 19, 06:59 PM  
Link to this Post
#1
mskitty
Imagineer
 
mskitty's Avatar
 
Join Date: Mar 12
Mobile Sky Q dropping sound

Does anyone else experience this with their main Sky Q box? Every 30 seconds or so the sound drops for about half a second. I have been online and lots of people report the problem but there doesn't seem to be a solution. It's not the TV as when we are watching Netflix etc we dont have the problem so it's definitely something to do with Sky.

Sky have said an engineer needs to come but they can't come until 23 Dec and whilst there are much bigger problems in the world I can see it just being a case of changing some settings and so if I can sort it myself I would rather do that than have to waste an engineer visit.
mskitty is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:07 PM  
Link to this Post
#2
Mazbar
Imagineer
 
Join Date: May 13

Mazbar's Reviews
Restaurant Reviews: 6
Do you have a sound bar or just the tv. First thing is switch off the q box and the tv and sound bar if you have one at the mains, leave for 30 seconds then switch back on and wait for it to boot up and try. If this doesn’t work change the hdmi lead for a new one and see if that improve it.
Mazbar is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:13 PM  
Link to this Post
#3
mskitty
Thread Starter
Imagineer
 
mskitty's Avatar
 
Join Date: Mar 12
Mobile

Originally Posted by Mazbar View Post
Do you have a sound bar or just the tv. First thing is switch off the q box and the tv and sound bar if you have one at the mains, leave for 30 seconds then switch back on and wait for it to boot up and try. If this doesn’t work change the hdmi lead for a new one and see if that improve it.
Done all the the above 😫😫😫 (although no sound bar).
mskitty is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:14 PM  
Link to this Post
#4
Mazbar
Imagineer
 
Join Date: May 13

Mazbar's Reviews
Restaurant Reviews: 6
Did you use a new hdmi lead
Mazbar is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:31 PM  
Link to this Post
#5
mskitty
Thread Starter
Imagineer
 
mskitty's Avatar
 
Join Date: Mar 12
Mobile

Originally Posted by Mazbar View Post
Did you use a new hdmi lead
I did yes.

I'm wondering if the HDMI leads I have tried aren't good enough quality for some reason but we need a 5m lead due to where the box is stored and so it's an expensive outlay if we're going to need new ones. I couldn't say what "type" of leads we have though as I'm not tech savvy enough to know the difference. I know I chose mid price ones with good reviews from Amazon when I got them
mskitty is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:40 PM  
Link to this Post
#6
Mazbar
Imagineer
 
Join Date: May 13

Mazbar's Reviews
Restaurant Reviews: 6
It should be at least 1.4. Have a look at the Black Friday deals. Their is a decent looking one that’s 5m for £7.75
Mazbar is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:43 PM  
Link to this Post
#7
Mazbar
Imagineer
 
Join Date: May 13

Mazbar's Reviews
Restaurant Reviews: 6
I had a slimline one that keep dropping out and changed it and it then worked fine then that one went the same. Change again and it has been fine since. That’s why if you put them into the wall you should always put in extra leads just in case.
Mazbar is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 24 Nov 19, 07:46 PM  
Link to this Post
#8
mskitty
Thread Starter
Imagineer
 
mskitty's Avatar
 
Join Date: Mar 12
Mobile

Originally Posted by Mazbar View Post
It should be at least 1.4. Have a look at the Black Friday deals. Their is a decent looking one that’s 5m for £7.75
Thank you I'll get it ordered and see if that helps
mskitty is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 10:04 AM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2354
CaxtonFX  $1.2311
Covent Garden FX  $1.2500
FAIRFX  $1.2365
John Lewis  $1.2398
M&S  $1.2191
Sainsburys  $1.2354
TESCO  $1.2364
Travelex  $1.2361
Updated: 09:00 29/03/2024
Euro Rates
ASDA  €1.1447
CaxtonFX  €1.1421
Covent Garden FX  €1.1530
FAIRFX  €1.1468
John Lewis  €1.1477
M&S  €1.1289
Sainsburys  €1.1440
TESCO  €1.1445
Travelex  €1.1469
Updated: 09:00 29/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X