How to get on to live chat with VA

**pdcdad** · 21 Dec 16, 05:09 PM

As the title says how do you get onto it?
It used to just pop up but doesn't seem to anymore

tinkerella123 · 21 Dec 16, 05:21 PM

If you don't need it you can guarantee it will pop up and if you need it doesn't pop up , not found a way yet for it to pop up.

Mr Tom Morrow · 21 Dec 16, 05:28 PM

I haven't seen it once since mid November!
I used to 'force' it to come on by picking any old flights and 'pausing' when they were selected
Every time live chat would come on then except between 9.00am and 11.00am when they were manic
Haven't seen it though for nearly 6 weeks and I am on there all the time

k100dmk · 21 Dec 16, 05:40 PM

as above, I haven't seen it for a long time, when we were booking our last holiday i used to use it on a regular basis to see what price i could get it for but I haven't seen it for a long time.

**Dogwalker** · 21 Dec 16, 07:47 PM

It seems to have disappeared since the new website launched and as a result the wait times on the phone have really increased

Damn Dirty Ape · 21 Dec 16, 09:36 PM

I got it a number of times when the website wasn't allowing you to book children. It either gave me the option to call or had a chat button so the feature is still there. Do a pretend booking and then just let the web page sit and it comes up now and again.

**pdcdad** · 21 Dec 16, 11:53 PM

Thank you for your replies it just takes so long on the phone but will try and add children to dummy booking and see what happens .

princess-momo · 22 Dec 16, 12:09 AM

maybe try firing them a message on their facebook?

Guest · 22 Dec 16, 01:17 AM

They reply very quickly on twitter as well

Mr Tom Morrow · 22 Dec 16, 09:16 AM

I rang bang on 7.30am today as I need to add on my Miles return. The phone was answered in 1 ring!

21 Dec 16, 05:28 PM	#3
	21 Dec 16, 05:28 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	I haven't seen it once since mid November! I used to 'force' it to come on by picking any old flights and 'pausing' when they were selected Every time live chat would come on then except between 9.00am and 11.00am when they were manic Haven't seen it though for nearly 6 weeks and I am on there all the time __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

22 Dec 16, 12:09 AM	#8
	22 Dec 16, 12:09 AM princess-momo Apprentice Imagineer
princess-momo Apprentice Imagineer Join Date: Aug 14 Location: Scotland	maybe try firing them a message on their facebook?

22 Dec 16, 01:17 AM	#9
	22 Dec 16, 01:17 AM Guest Guest
Guest Guest	They reply very quickly on twitter as well

22 Dec 16, 09:16 AM	#10
	22 Dec 16, 09:16 AM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	I rang bang on 7.30am today as I need to add on my Miles return. The phone was answered in 1 ring! __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976