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Unread 14 Mar 17, 12:10 AM  
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#33
YorkshireT
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If Disney are moving people to a more expensive resort because Disney have messed up and their rooms are not available, why does it make anyones' "Blood Boil"? Not sure what you would expect if you were in the position where Disney was not providing you with the room they had contracted to provide you with? Perhaps if it happens to you, you would volunteer for a downgrade to Pop Century? Where else do they send them to without downgrading them? If it were me, I'd be pushing for Poly, Bay Lake Tower etc, and good luck to them. You paid a price you were happy with, what difference does it make to you if someone who has been compensated with a minor upgrade?
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Unread 14 Mar 17, 12:16 AM  
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#34
YorkshireT
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Originally Posted by papamouse View Post
No I'm not sure anyone would be upgraded from A Moderate like CBR to a Deluxe like AKL over Simple Refurb, surely not.

That would be a colossal $$$$ upgrade.
Saratoga is a Deluxe, much better than the others, not far priced off AKL. I'd be well chuffed with that upgrade from Caribbean Beach. If I were any affected members knowing this info, I'd be pressing for this.
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Unread 17 Mar 17, 03:50 PM  
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#35
mumoffour
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Hi I am with you. I am not belaming the people booked in at Caribbean Beach resort and I don't blame them for wanting to move. I wanted to book Caribbean Beach resort but whilst on the phone the last room for 5 went and the lady talked me into paying more and going to Port Orleans (stating that it is a better class of hotel) I was still a little disappointed as friends are there at the CB at the same time. Now our friends have moved to a better room than us and got another incentive from Disney and yet I have paid nearly 300 more then them. I called disney as this is putting a downer on my holiday (going end of May) but they don't seem to care. Friends have stated that getting buses from PO is a nightmare normally and now the hotel is definely going to be full because they are moving so many people the whole thing worries me. I feel I want the extra money I have paid back, so If anyone has managed to get disney to compensate those of us that booked PO please let me know.
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Unread 17 Mar 17, 03:58 PM  
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#36
suehen
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Originally Posted by mumoffour View Post
Hi I am with you. I am not belaming the people booked in at Caribbean Beach resort and I don't blame them for wanting to move. I wanted to book Caribbean Beach resort but whilst on the phone the last room for 5 went and the lady talked me into paying more and going to Port Orleans (stating that it is a better class of hotel) I was still a little disappointed as friends are there at the CB at the same time. Now our friends have moved to a better room than us and got another incentive from Disney and yet I have paid nearly 300 more then them. I called disney as this is putting a downer on my holiday (going end of May) but they don't seem to care. Friends have stated that getting buses from PO is a nightmare normally and now the hotel is definely going to be full because they are moving so many people the whole thing worries me. I feel I want the extra money I have paid back, so If anyone has managed to get disney to compensate those of us that booked PO please let me know.
I feel like you we have paid to from CSR to POR it as left a bad taste in my mouth I we were thinking about booking for next year but no longer sure I want to book to go now so after 7 visit staying on-site never thought I would be thinking this way. I am still trying to get 330 extra we have paid when in my eyes it is not our fault they can not getting the planning in order.
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Unread 17 Mar 17, 10:44 PM  
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#37
jdmd2004
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Do you think the new tower will be finished before October 2018? Or am I better booking POR?
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Unread 17 Mar 17, 10:56 PM  
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#38
suehen
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Originally Posted by jdmd2004 View Post
Do you think the new tower will be finished before October 2018? Or am I better booking POR?
No it will not be finished until 2019 but the rate Disney do things expect it will take longer. I think you would be better booking POR personally.
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Unread 30 Mar 17, 03:23 PM  
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#39
HerculesTiger
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This whole CSR and CBR fiasco does not in one bit encompass a single spec of Disney magic.

I totally appreciate the need for making improvements, but the fashion of which they have "dropped the ball" in terms of customer care/service is remarkably bad, and all this from "apparently" the 3rd best global company for customer service.

It is unfathomable that such a company would not have had a strategy in place ready to deal with the customers obvious concerns and complaints following the release of the announcements.

Someone must have really missed a line off their to do list and it never got planned I guess?a
Then to add insult to injury they have been making us loyal customers feel like we are in the wrong for wanting the holiday/accommodation we have all paid a small fortune for!

Needless to say I expected better care from Disney.
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Unread 1 Apr 17, 09:46 AM  
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#40
The Hardys
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Could explain why prices for por in 2018 are ridiculous
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