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Unread 24 Nov 17, 12:47 AM  
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#49
ChrisS
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Apparently whether a dedicated Sunpass non-stop lane or manned booth all have cams to record number plate/tag, hence why many who pay at a manned booths are still being charged.

At manned booths I take a receipt, same with top up petrol receipts, retaining them for circa 5 month. That backfires if you're mistakenly charged, as I was, for a toll, that's when you do not let the supplier off the hook and demand photographic evidence, as is your right. In my instance they couldn't produce [imagine that, no surprise as the car was 150 miles SW of the Orlando violation!] and refunded the admin and toll charge.

As hornetgirl said, it's not so much about the money, it's the principal, and until all stand up against these charges it'll never end.
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Unread 24 Nov 17, 07:44 AM  
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In 20 years of using manned booth's I have never been offered a receipt. Having said that I have never asked for one & wasn't sure they existed. We have had occasions where we have handed over a $5 note and waited quite a while for change to be offered.

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Unread 24 Nov 17, 08:07 AM  
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Originally Posted by katie View Post
In 20 years of using manned booth's I have never been offered a receipt. Having said that I have never asked for one & wasn't sure they existed. We have had occasions where we have handed over a $5 note and waited quite a while for change to be offered.

Katie
Katie. I wasn't aware of it either until my mate got scammed maybe 8 years ago or so. He is the most organised Guy I know so if he said he paid he did.
I then researched it and found out about the receipts and now ask each and every time.

How sad we have to cover our backs like this.
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Unread 24 Nov 17, 08:19 AM  
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Originally Posted by Mr Tom Morrow View Post
Katie. I wasn't aware of it either until my mate got scammed maybe 8 years ago or so. He is the most organised Guy I know so if he said he paid he did.
I then researched it and found out about the receipts and now ask each and every time.

How sad we have to cover our backs like this.
Yes, it certainly takes some enjoyment out of planning the holiday, knowing that you need a plan to get out of the garage without being robbed. Then on return home, you find that you get robbed anyway.

Katie
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Unread 24 Nov 17, 08:25 AM  
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Originally Posted by katie View Post
Yes, it certainly takes some enjoyment out of planning the holiday, knowing that you need a plan to get out of the garage without being robbed. Then on return home, you find that you get robbed anyway.

Katie
Ha ha. Sounds like my Wife on Black Friday deals - help I am being robbed!
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Unread 24 Nov 17, 10:05 AM  
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#54
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We arrived wednesday and were going to use cash/receipt. At our 1st toll went to cash lane - 2 ladies in the booth who both said we had sunpass and we tried to explain that we wanted to pay but they both kept repeating about the sunpass. No too bothered about the Sunpass cost this week as we will be using toll roads and it may be worth the $20 but after our cruise we have a one night stay so just 2 day car hire and dont feel its worth the extra sunpass cost.
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Unread 24 Nov 17, 10:22 PM  
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Originally Posted by katie View Post
Yes, it certainly takes some enjoyment out of planning the holiday, knowing that you need a plan to get out of the garage without being robbed. Then on return home, you find that you get robbed anyway.

Katie
Hi Katie hin - receipts must be asked for, they're not given as standard. When I got 'done' for an Orlando toll, I couldn't help but think they don't do their 'who can we screw today' research too well. Car collected at MCO and dropped at RSW [Fort Myers], thereafter we had our own motor. The lad I spoke to about the 'mistaken' toll was taken aback to hear we were still in Fl, bet you are I thought. He advised it would take 5 weeks to get the photographic proof... so what proof did you use to place an admin fee/toll against my cc then? I think he realised my tenacious principals would win the day. Five weeks later I ring back, no photo's, no surprise, money refunded.

A friends son got 'done' for over $300 of Miami tolls, he gave up the will to live, she wouldn't. Provided photo's were of a totally different car in every sense, still they wouldn't refund. What finally got them; they had to concede the mileage between collection and drop back meant it was physically impossible that his hire had driven to Miami, then the finally refunded over $300. The bar stewards should also be liable for expenses for phone calls et al., too.

A woman filed a Lee County Sheriff's Office fraud report against a Ft Myers airport hire supplier for 'mistaken' tolls. The supplier provided photo's of a car parked up in the depot, nowhere near a bloody toll!

Some say it's admin errors, my Jim Royle, they know exactly what they're doing, and based on the limited amount who chase error cc payments they're laughing teacakes.
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Unread 24 Nov 17, 11:05 PM  
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#56
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Hi Chris. The toll money they want from me is minimal, but I will keep at them till I get it back as I hate being ripped off even for a few quid. I'd rather give the money to a charity than pay for something which I didn't want & didn't ask for.

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