Go Back   theDIBB > Walt Disney World and Other Florida Vacation Planning > Car Hire & Transportation
Forgotten Password?
Notices
Car Hire & Transportation Discuss the best way of getting around Florida.
Reply
Thread Tools Search this Thread Display Modes
Unread 24 Nov 17, 08:22 PM  
Link to this Post
#1
mouseketeer84
Trying for More Ears
 
mouseketeer84's Avatar
 
Join Date: Mar 17
Avis - fee charged when home?

Hi Guys

We returned home 3 days ago
We booked a fly drive through BA, car was with Avis.
I checked with BA before we went, they said everything was covered and there would be no fees when picking the car up.
Picked the car up fine, didn't pre-pay for fuel. Took the car back full, not a mark on it etc. I've now just had a charge of 119.79 to my credit card which I don't understand. When I dropped the car off I checked with the Avis worker who said there was no fee outstanding and I received a receipt stating $0 due.

Can anyone please help? Would I contact Avis or BA?
Thanks x
mouseketeer84 is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
4th "once in a lifetime trip"
Reply With Quote
Unread 24 Nov 17, 08:56 PM  
Link to this Post
#2
pompeyboy
Excited about Disney
 
Join Date: Jul 14
Location: Portsmouth
Did you decline, or does your receipt show as declined the extras they try to get you to take out, personal accident insurance or enhanced breakdown assistance. Could it be tolls?
pompeyboy is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 24 Nov 17, 09:08 PM  
Link to this Post
#3
DFCH-Andy
DIBB Advertiser
- DIBB Advertiser -
 
Join Date: Dec 16
If you head to avis/en/reservation/get-e-receipt you'll be able to download your receipt. Does it have PAE or ES with an amount next to it which says Accepted? Unfortunately theres a lot of this going on at the moment with Avis.
__________________
Andy
Discount Florida Car Hire


www.discountfloridacarhire.co.uk
DFCH-Andy is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 24 Nov 17, 09:44 PM  
Link to this Post
#4
pompeyboy
Excited about Disney
 
Join Date: Jul 14
Location: Portsmouth
Originally Posted by DFCH-Andy View Post
If you head to avis/en/reservation/get-e-receipt you'll be able to download your receipt. Does it have PAE or ES with an amount next to it which says Accepted? Unfortunately theres a lot of this going on at the moment with Avis.
Thanks for that link Andy, although I had the printout from the car return showing a zero charge, it was nice to see the receipt on the Avis site. Thanks again.
pompeyboy is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 24 Nov 17, 09:52 PM  
Link to this Post
#5
PPM
VIP Dibber

 
Join Date: Aug 08

PPM's Reviews
DIBB Villa Reviews: 5
Converting that to dollars using interbank rates it comes out around $158 which happens to be the cost of a Moving Violation fine. That is something like not coming to a full stop at stop signs, running a red light etc. Ask what the charge is for, and if above, they should be able to give you a link to photo evidence. No photo dont pay.
It may of course just be coincidence that the charges match.
PPM is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
The last ever trip until next time
Reply With Quote
Unread 24 Nov 17, 09:59 PM  
Link to this Post
#6
DFCH-Andy
DIBB Advertiser
- DIBB Advertiser -
 
Join Date: Dec 16
If the receipt is showing $0 as well then I think PPM has hit the nail on the head.
__________________
Andy
Discount Florida Car Hire


www.discountfloridacarhire.co.uk
DFCH-Andy is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 25 Nov 17, 07:10 PM  
Link to this Post
#7
mouseketeer84
Thread Starter
Trying for More Ears
 
mouseketeer84's Avatar
 
Join Date: Mar 17
Thank you all, only just managed to get back on here

I phoned the American Avis number today, they said I have been charged $153 as I took the car back with less fuel that when I picked it up! I took it back full!
Luckily I kept the receipt from the gas station on the way to the airport, so I have to email them across to try and get a refund!
So please people, query everything! Even though I double checked there was no fee outstanding, they just took all that money without raising it with me first.

Thanks for your help
mouseketeer84 is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
4th "once in a lifetime trip"
Reply With Quote
Unread 25 Nov 17, 07:43 PM  
Link to this Post
#8
Mr Tom Morrow
Imagineer

 
Mr Tom Morrow's Avatar
 
Join Date: Jul 14
Location: The Tiki Room.

theDIBB Guidebook
Pages Created: 3
It appears Avis haven't exactly covered themselves in glory these last few months.
Not accepting BA vouchers, overcharging for stuff, false toll charges, adding on unwanted extras and charging $9 per gallon for a full tank when it has been returned full.

One wonders if they have taken on some staff from Dollar.
__________________

"PAGING MR MORROW, MR TOM MORROW..."

'Morrow and Morrow. For the people dot com'

DVC Owners at SSR since 2003.
Multiple annual visits to America since 1976
Mr Tom Morrow is online now Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
First Trip Of 2019 - Wow A Villa Not SSR
Reply With Quote
Mr Tom Morrow is a DIBBcast Disney Podcast Listener
Unread 26 Nov 17, 03:57 AM  
Link to this Post
#9
yorky
Very Serious Dibber
 
yorky's Avatar
 
Join Date: Feb 06
Originally Posted by mouseketeer84 View Post
Thank you all, only just managed to get back on here

I phoned the American Avis number today, they said I have been charged $153 as I took the car back with less fuel that when I picked it up! I took it back full!
Luckily I kept the receipt from the gas station on the way to the airport, so I have to email them across to try and get a refund!
So please people, query everything! Even though I double checked there was no fee outstanding, they just took all that money without raising it with me first.

Thanks for your help
Thing is you did check everything. There are times with car hire companies whatever you do the wrong rep is going to rip you off.
__________________
looking forward to next time
yorky is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
looking forward to next time
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

Eat and Play Card

All times are GMT +1. The time now is 06:33 PM.


Powered by vBulletin - Copyright © 2000 - 2018, Jelsoft Enterprises Ltd.

theDIBB Menu

Ocean Florida

US Dollar Rates
ASDA  $1.2554
CaxtonFX  $1.2537
Covent Garden FX  $1.2694
FAIRFX  $1.2555
John Lewis  $1.2691
M&S  $1.2357
Post Office  $1.2449
Sainsburys  $1.2568
TESCO  $1.2604
Travelex  $1.2500
Updated: 17:30 18/11/2018

theDIBB Charities
Cancer Research UK
DIBB Members have Donated: £10,090
£


Macmillan Cancer Support
DIBB Members have Donated: £1,045
£

Euro Rates
ASDA  €1.1058
CaxtonFX  €1.0983
Covent Garden FX  €1.1085
FAIRFX  €1.1010
John Lewis  €1.1119
M&S  €1.0831
Post Office  €1.0925
Sainsburys  €1.1016
TESCO  €1.1048
Travelex  €1.1000
Updated: 17:30 18/11/2018

Orlando Weather
Florida Time
Sun 18th Nov 12:33pm
Now: 26C/79F
Few Clouds
Few Clouds
Cloud Cover: 24%
Wind: 5mph - ENE Arrow points to where the wind is coming from.
Pressure: 1029.54mb
Humidity: 56%
Illuminations Smoke
Updated: 17:30 18/11/2018