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Unread 30 Nov 17, 06:53 PM  
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#9
cra1gyp
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I would have thought that as long as you had the insurance in place before the condition became apparent and the holiday already booked that this would be covered. We had a similar thing earlier this year ,holiday all booked and DW diagnosed with gallstones and awaiting surgery, gave insurance a call and they said it was covered as the holiday was booked before she had any problems.
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Unread 30 Nov 17, 07:00 PM  
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#10
alibeau
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Originally Posted by cra1gyp View Post
I would have thought that as long as you had the insurance in place before the condition became apparent and the holiday already booked that this would be covered. We had a similar thing earlier this year ,holiday all booked and DW diagnosed with gallstones and awaiting surgery, gave insurance a call and they said it was covered as the holiday was booked before she had any problems.
The problem appears to be that although we know she has swollen optic nerves we do not yet know why. She was due an MRI on the NHS to investigate but this would not have been done in time for us to get the results before the holiday...

We have booked the private MRI for tomorrow, follow up on Weds and see where we go from there. If nothing else it will save my daughter worrying for the next 4-6 weeks about what her problem may or may not be...

Ali.
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Unread 30 Nov 17, 07:46 PM  
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Floridasun
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The insurance was in place before the condition was discovered so the insurer cannot refuse cover or charge an additional premium. However, they will try it on as so may people do not know there rights. Call, speak to a manager. Remind them this condition was found AFTER policy inception and remind them that the Insurance Ombudsman will not agree to them trying to wriggle out of this. They will remind the insurer that you took out insurance to cover you for anything that happened after you booked the holiday and AFTER policy inception. What is the point of insurance if you pay for it and they then say "actually I don't think I'll cover that one" utter rubbish. Get on the phone tell them to resolve this immediately or you will be logging a complaint with the Insurance Ombudsman and then call the ombudsman. Insurers make me so angry when they do this. I see it on here a lot with people being charged more when they have an injury or illness after they have already paid to be covered.
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Unread 1 Dec 17, 04:31 PM  
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#12
alibeau
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Originally Posted by Floridasun View Post
The insurance was in place before the condition was discovered so the insurer cannot refuse cover or charge an additional premium. However, they will try it on as so may people do not know there rights. Call, speak to a manager. Remind them this condition was found AFTER policy inception and remind them that the Insurance Ombudsman will not agree to them trying to wriggle out of this. They will remind the insurer that you took out insurance to cover you for anything that happened after you booked the holiday and AFTER policy inception. What is the point of insurance if you pay for it and they then say "actually I don't think I'll cover that one" utter rubbish. Get on the phone tell them to resolve this immediately or you will be logging a complaint with the Insurance Ombudsman and then call the ombudsman. Insurers make me so angry when they do this. I see it on here a lot with people being charged more when they have an injury or illness after they have already paid to be covered.
I had a chat with Citizens Advice and also the Insurance Ombudsman.
Both were saying that I need to scour the T&C's of the policy to see what it says. I did this and found the following:

Your Travel Insurance policy is there to cover you for any sudden and unforeseen accident, illness, loss or damage which is beyond your reasonable control, and you would have been asked when you paid your premium if you were aware of any circumstances which could possibly result in you having to make a claim; so you must also tell us if anything happens between the date you bought the policy and the start of your trip that might mean that you have to claim on the policy. The sort of things you need to tell us about are:  a change in your health, which has caused you to visit your GP, or if you have been referred to a clinic or hospital for tests or treatment.  if your GP changes your medication or sends you for tests at a clinic or hospital If we feel that anything you tell us might increase the chances of a claim, we may ask you to pay an additional premium, or we might change the policy terms. If we feel that the increased risk is too great, we might tell you that we cannot cover you at all. It is important that you tell us, because if you dont you could find that your claim is limited or turned down, and we dont want that to happen. We want you to have the right cover.

So...

My daughter had her MRI this morning, we have a follow up appointment with the Consultant on Weds morning...

At this point I am thinking we should wait and see what Weds brings and take it from there. If she is diagnosed with something horrid we would not travel anyway. If she is diagnosed with something minor perhaps the insurance company will then cover her as she would no longer be 'un-diagnosed'...
If it's something or nothing we can advise the insurer of this.

So I haven't called the insurer again at this point as I am thinking I may as well wait til Weds to see what facts we have at that point...

Ali x
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Unread 1 Dec 17, 05:20 PM  
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#13
Bootrip2
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Wishing you all the best for your results!
Surely if the insurance wont cover you they should refund the premium?
I would wait and see what wednesday turns up, hopefully it wont be serious and they should still cover you. If not try a few other insurances, Columbus covered DD with 2 optic gliomas and seizures, was +500, but covered us, and were easy to deal with, and i made sure they stated them seperately on our insurance documents. Fingers crossed. X
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Unread 1 Dec 17, 05:58 PM  
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#14
alibeau
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Originally Posted by Bootrip2 View Post
Wishing you all the best for your results!
Surely if the insurance wont cover you they should refund the premium?
I would wait and see what wednesday turns up, hopefully it wont be serious and they should still cover you. If not try a few other insurances, Columbus covered DD with 2 optic gliomas and seizures, was +500, but covered us, and were easy to deal with, and i made sure they stated them seperately on our insurance documents. Fingers crossed. X
Thank you!

They have offered a 50% refund as we have already had 4 months of cover?!?! I will argue the case with them though if we have to cancel the policy with them. I'll save all my arguing energy for weds when we know where we are...

Thank you for recommending Colombus.

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Unread 6 Dec 17, 02:34 PM  
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#15
alibeau
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Hi Folks,

Just a quick update to say the MRI results were completely clear! Thank goodness. No cause for concern at all and we have full insurance cover back in place.

Simple routine follow up appointment in six months...

Thank you all for your input, it's been a rough week or so but we are now back on track!

Thanks again,

Ali x
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Unread 9 Dec 17, 08:12 PM  
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#16
Bootrip2
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Great news, hope you have a fab time. X
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