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Unread 30 Apr 19, 04:43 PM  
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#9
877
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No worries, I appreciate the information thanks 👍
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Unread 30 Apr 19, 04:48 PM  
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Lisa123wm
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Originally Posted by 877 View Post
Yes I might look at that thanks, why do you prefer different hotels in different seasons?
Gill has described my reasons perfectly 🙂
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Unread 30 Apr 19, 08:33 PM  
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Animagus
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Are you sure there wasnt anything in your booking that flagged up the closures? I booked with Disney direct so I knew those facilities wouldnt be available at the time of booking. I do take your point about paying full price etc but, as there is an alternative on offer at NB, I'm not sure you will be offered anything by way of compensation.
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Unread 1 May 19, 10:58 AM  
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Stubbs86
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If you do wish to complain then you would need to direct your complaint to Magic Breaks, Disney informed Travel Agents of this closure some time ago.

Magic Breaks have a specific section of their website which lists the pool closures:
magicbreaks/genera...sure-schedule/

They also include this text on all bookings when the pool is closed along with the prices:



If you feel you weren't informed when you booked, then best to email them to log your complaint customercare@magicbreaks.co.uk
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Unread 1 May 19, 07:09 PM  
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sammykitten
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Originally Posted by 877 View Post
Yes I might look at that thanks, why do you prefer different hotels in different seasons?
i agree with others - NBC themeing fits summer better and Sequoia Lodge fits winter better, I'd ask for a move to NBC as you will want to use the gym and pool.
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Unread 1 May 19, 10:43 PM  
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I have a personal preference for SL as I prefer a cosy, homely feel. But there is no denying that NPB is absolutely lovely - stayed there in Sep 2017 and it was great.
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