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Old 16 Sep 21, 03:14 PM  
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#11
aqualiv
Imagineer
 
Join Date: Aug 14
Location: Wiltshire
ATD insisting it was refunded and PayPal insisting it hadn’t been yet as it shows immediately their end when it is
Not happy with ATD and will not use again
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Edited at 03:15 PM.
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Old 16 Sep 21, 04:31 PM  
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#12
beepbeep
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Join Date: May 13
Originally Posted by aqualiv View Post
Mines taken ages too
Requested on 2nd sept
Actioned on 7th they said but no sign in PayPal yet
Took 3 weeks as they have to check with Disney the tickets haven’t been used
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Old 16 Sep 21, 04:38 PM  
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#13
aqualiv
Imagineer
 
Join Date: Aug 14
Location: Wiltshire
Originally Posted by beepbeep View Post
Took 3 weeks as they have to check with Disney the tickets haven’t been used
The cancellations of park days came through weeks ago
Turns out they’ve had an issue with PayPal refunds and have to do them all manually so looks like I’ll have to wait a bit longer
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Old 16 Sep 21, 04:57 PM  
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#14
RockTheDots
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Originally Posted by aqualiv View Post
The cancellations of park days came through weeks ago
Turns out they’ve had an issue with PayPal refunds and have to do them all manually so looks like I’ll have to wait a bit longer
Yes, I’ve just spoken to ATD and been told the same. Apparently all the PayPal refunds bounced back so they’re having to work through each one manually. Fingers crossed we’ll get our refunds soon!
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Old 18 Sep 21, 08:49 PM  
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#15
aqualiv
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Join Date: Aug 14
Location: Wiltshire
Originally Posted by RockTheDots View Post
Yes, I’ve just spoken to ATD and been told the same. Apparently all the PayPal refunds bounced back so they’re having to work through each one manually. Fingers crossed we’ll get our refunds soon!
Let me know when you get yours
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Old 18 Sep 21, 10:49 PM  
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#16
emmsy
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Join Date: Jan 09
Just incase I need to cancel mine as well just wondering if its a full refund they give? I didn’t take any additional cover. Xx
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Old 19 Sep 21, 05:29 PM  
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#17
aqualiv
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Join Date: Aug 14
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Originally Posted by emmsy View Post
Just incase I need to cancel mine as well just wondering if its a full refund they give? I didn’t take any additional cover. Xx
They told me 80 percent with rest as credit
At this point I’d be happy to get anything!
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Old 19 Sep 21, 10:30 PM  
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#18
emmsy
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Originally Posted by aqualiv View Post
They told me 80 percent with rest as credit
At this point I’d be happy to get anything!
Thank you:-). Hope you get it sorted real soon xx
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Old 20 Sep 21, 04:32 PM  
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#19
aqualiv
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Join Date: Aug 14
Location: Wiltshire
Refund in
Wonder why 😆
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Old 21 Sep 21, 01:48 PM  
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#20
dizneemad
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Join Date: May 08
How are you contacting hem as when I ring get our lines are closed at the moment. Left message but not heard from them as yet?
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