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Guest Services Site Questions, a tech query or just want to test something. |
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10 Feb 21, 10:35 AM |
#1
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Excited about Disney
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Sky Q - Screen Goes Blank
Morning All,
Bit of a strange one here, has anyone else had an issue with sky Q box where it appear to go blank for a couple of seconds ? Now this happens at 21.37 and then at 21.42 every day, this even happens if we have recorded something between 9-10 and then played it back at 10, at 22.37 & 22.42 it would go blank. The sky box doesn't turn off as the program still continues it's just the screen goes blank. I have a 2tb Sky Q box (installed Dec 2019) and a Samsung TV, the TV firmware is all up to date Cheers Jason
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10 Feb 21, 11:12 AM |
#2
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Trainee Dibber
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Pull plug for about 10 minutes, or reset the box. To reset go to home, settings, 0,0, 1 select on remote, reset. But don’t reset whole box if you don’t want to lose settings. See if that helps.
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10 Feb 21, 01:58 PM |
#3
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GEORGE
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It could be your hdmi cable. It’s quite a common fault with skyQ
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15 Feb 21, 02:43 PM |
#4
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VIP Dibber
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Ours was doing this until I changed the hdmi cable. It hasn’t happened once since then.
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