Virgin balance

[Glitterball123]

As we can’t actually get hold of virgin for any reason (cancel/ amend etc.) and our deposit is due on Friday. I assume virgin will just cancel our holiday and won’t automatically take the balance from the card we paid deposit on?

[Gipsy 4]

Did you receive a payment reminder email? My brother did 15 days prior to his payment due date and there was a form to fill in if you wanted to amend the booking. Our payment is due in 12 days and we haven’t received an email and when I logged into booking there’s no option on there to contact either.
Other dibbers have suggested WhatsApp message VH but don’t think they’re responding quickly. (My brother hasn’t received a response)

[eggsRspecial]

Originally Posted by Glitterball123

As we can’t actually get hold of virgin for any reason (cancel/ amend etc.) and our deposit is due on Friday. I assume virgin will just cancel our holiday and won’t automatically take the balance from the card we paid deposit on?

See more...

Fill in the amend my booking form to initiate a callback.

virginholidays/imp.../amend-booking

We were due to pay on 6th May and have not paid the balance. Filled in this form a few weeks prior. Virgin have said multiple times on Twitter that as long as you do this form before balance is due then you won't be penalised if you don't pay up on time.

[Glitterball123]

Originally Posted by eggsRspecial

Fill in the amend my booking form to initiate a callback.

virginholidays/imp.../amend-booking

We were due to pay on 6th May and have not paid the balance. Filled in this form a few weeks prior. Virgin have said multiple times on Twitter that as long as you do this form before balance is due then you won't be penalised if you don't pay up on time.

See more...

Thanks. We have already filled in this form. I guess we will just join in and play the waiting game for now then.

[eggsRspecial]

Originally Posted by Glitterball123

Thanks. We have already filled in this form. I guess we will just join in and play the waiting game for now then.

See more...

Some have had success with these too:

WhatsApp:
020 33223289

Email address
Info@service.virginholidays.com

Groups@virginholidays.com

[Invisible Man]

Quick question. If you rebook with Virgin and the amended dates are dearer. Do you have to pay the the difference at point of rebook or is it the same as normal bookings where you pay the balance 3 months before the holiday?

[Disneypls]

I also would like to know if you rebook for next year then need to cancel are the cancellation terms still the same and you’d just lose deposit if cancelled in the correct amount of time
Thanks Angie