Full Size SUV Alamo MCO

[goldendelicious]

Just back and thought we'd share our experience.
Arrived at the garage having done OLCI and STC and proceeded to the fullsize SUV row to be accosted by one of the alamo staff who checked our paperwork and informed us there we're only 2 FS suvs left and all the other cars on the row Ford Expeditions we're premium SUVs and would be charged extra Strangely all the cars on the row where locked
so he went to get keys for the 2 available ones both Infinity QX80s wasn't keen at first as we thought they just wanted us to take the smaller cars but after arguing the point for 10 mins we took one of the Infinity's which I must say turned out to be very nice full leather,sat nav,only 5k on the clock.Just seemed strange to not be able to choose anything on the row has anyone else found this maybe it's normal for the larger cars(we've only had smaller ones before)

[99plums]

The Expedition’s would only be Premium SUV’s if it was the old model EL version or the new model MAX version. They are the longer wheel base versions. The standard Expedition is a Full Size SUV.

[goldendelicious]

Originally Posted by 99plums

The Expedition’s would only be Premium SUV’s if it was the old model EL version or the new model MAX version. They are the longer wheel base versions. The standard Expedition is a Full Size SUV.

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Suppose they did look quite long so probably the max version all looked very new ,still shouldn't have been on the fullsize lane though
luckily we were more than happy with what we got just wondered if that was the norm to not get a choice.

[99plums]

They do have all the keys in the hut and the staff do suggest what to take but you can still ask for something different from the row. I think the QX80 is technically a Luxury SUV, so an upgrade on the Premium he said you couldn’t have!🤔

[SteveC]

We arrived Saturday and the lady at the desk went inside and brought one key out which was for a Nissan Armada. I asked if they had anything American and she said not, just Armadas. I didn’t argue the point as hadn’t tried one before so was happy enough. Immediately waked past a few Ford Expeditions but they were in the Premium SUV section and there was also a Chevy Tahoe which I guess I could have gone back and asked for before I came across my Armada and several others.

Drives very nicely, is very comfortable and no complaints at all about it other than would have been nice to have something with Apple CarPlay.

I was aware from reading posts on here that you don’t get to pick your own full size SUVs but when we’re back in a few weeks I will ask for a Tahoe as soon as I arrive and see what happens rather than be brought something they allocate as it was clear she didn’t fancy going back in the office for something else.

[tspill]

Originally Posted by SteveC

We arrived Saturday and the lady at the desk went inside and brought one key out which was for a Nissan Armada. I asked if they had anything American and she said not, just Armadas. I didn’t argue the point as hadn’t tried one before so was happy enough. Immediately waked past a few Ford Expeditions but they were in the Premium SUV section and there was also a Chevy Tahoe which I guess I could have gone back and asked for before I came across my Armada and several others.

Drives very nicely, is very comfortable and no complaints at all about it other than would have been nice to have something with Apple CarPlay.

I was aware from reading posts on here that you don’t get to pick your own full size SUVs but when we’re back in a few weeks I will ask for a Tahoe as soon as I arrive and see what happens rather than be brought something they allocate as it was clear she didn’t fancy going back in the office for something else.

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Can you not walk along the line and pick what you want and ask for the keys to that vehicle?

[devito92]

I've downloaded the Virgin Holidays app which clearly states which car I've hired. In my case it states ( with a photo ) Ford Expedition or similar (full size SUV) 4 door. If they try to offer me something different or not to my liking, I will show them my booking. "just get me one of these please" no arguing just what I've paid for. simple!

[RickT]

Originally Posted by devito92

I've downloaded the Virgin Holidays app which clearly states which car I've hired. In my case it states ( with a photo ) Ford Expedition or similar (full size SUV) 4 door. If they try to offer me something different or not to my liking, I will show them my booking. "just get me one of these please" no arguing just what I've paid for. simple!

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"or similar" is the key part. an Armada is similar, same number of seats and similar sized therefore in the same hire car group class.

[devito92]

Agreed "similar" is the key part, however if there's an Expedition there I will expect to be offered one, not be told it's a premium SUV only like the OP above.

[RickT]

Originally Posted by devito92

Agreed "similar" is the key part, however if there's an Expedition there I will expect to be offered one, not be told it's a premium SUV only like the OP above.

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Technically speaking.. you need to be checking the car class group code on the front windscreen to see what Alamo have classed the car as.

An Expedition would fall into the Full Size group, however if they are Expedition MAX models, these are classed as Premium SUV's and wll be indicated by the code on the windscreen.

Just ensure you get your facts together and do your home work if you are to challenge them in the garage.