Yet another holiday screw up...

[tinytots]

Originally Posted by Mr Tom Morrow

I'm different to most. I would send Tui one E Mail then do nothing.

If the booking for the Swolphin is wrong and they end up paying them for a no show this Sept then that's their issue.

But come October I would then chase Tui.

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That’s exactly what I would do too

[Myakka17]

Their message page is very good on Facebook. I refuse to call this contact centres but message them in there and they ring me.

[Sew109]

Another example of why I would not use a travel agent and secondly would not book over say 9months ahead.

[duchy]

Originally Posted by Sew109

Another example of why I would not use a travel agent and secondly would not book over say 9months ahead.

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I'm unsure why you think the OP booked with a travel agent , it appears he booked direct with the tour operator.

As for not booking more than 9 months ahead, if the wrong date is booked then it doesn't matter when it's booked. Although the more time between the arrival date and the date of discovery the better.

[wilma-bride]

Originally Posted by duchy

I'm unsure why you think the OP booked with a travel agent , it appears he booked direct with the tour operator.

As for not booking more than 9 months ahead, if the wrong date is booked then it doesn't matter when it's booked. Although the more time between the arrival date and the date of discovery the better.

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Um, are TUI not a travel agent then?

[Sew109]

Originally Posted by duchy

I'm unsure why you think the OP booked with a travel agent , it appears he booked direct with the tour operator.

As for not booking more than 9 months ahead, if the wrong date is booked then it doesn't matter when it's booked. Although the more time between the arrival date and the date of discovery the better.

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If you book less than 12 months ahead you can’t get the wrong year.

TUI are your agent they don’t own the hotel do they ?

[duchy]

Originally Posted by wilma-bride

Um, are TUI not a travel agent then?

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No they are a tour operator.
A travel agent is a business who sells other people's products (e.g. sells other airlines and tour operator's products)
In this case the OP has booked direct with TUI not through a middle man (travel agent)

[duchy]

Originally Posted by Sew109

If you book less than 12 months ahead you can’t get the wrong year.

TUI are your agent they don’t own the hotel do they ?

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No the OP has bought a package direct from a tour operator (wholesaler if you like), confusingly had he booked it from a TUI shop however ... he'd have booked with an agent !

[wilma-bride]

Originally Posted by duchy

No they are a tour operator.
A travel agent is a business who sells other people's products (e.g. sells other airlines and tour operator's products)
In this case the OP has booked direct with TUI not through a middle man (travel agent)

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We can agree to disagree on that

merriam-webster/dict...travel%20agent

[mickee]

Originally Posted by Sew109

If you book less than 12 months ahead you can’t get the wrong year.

TUI are your agent they don’t own the hotel do they ?

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Of course you can, I have once booked in December for the following April. That's less than 12 months. x