Light at the end of the tunnel! DAS refund?

[hsl500]

I don't know just that was the time we got issued I went took a photo and sent it to Disney think that's why we got fast passes issued to us the next day for remainder of our holiday but sadly even FP ques were to long in most cases
I had never used FP before

[hsl500]

Sorry no with the Das you can only have one ride open on the card at a time that was another of my complaints as if could have more least have something to do

[Guest]

They issued you FP for the remainder of your holiday which IMO was a gift to ease your visit and now they are giving a full refund not bad

[hsl500]

They not refunding me I've not asked for a refund the OP has

[Guest]

Originally Posted by hsl500

They not refunding me I've not asked for a refund the OP has

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Ooopps mis-read the thread please except my apology

[hsl500]

No worries lol
Thanks

[Guest]

Originally Posted by DisneyLover!

Just to let you all know my update on the DAS that we had issues with on our recent trip and how disappointed we were. I stated that we were lied too for which I have proof and have sent them this and everything I have said and stated I have documented.

I've sent 3 emails to them with the last one being this morning. Very lengthy but informative and asked for my money back! Upshot is that I have received an email from someone high up who has asked me to provide a copy of my tickets and proof of what we paid within 30 days.

If this happens it will equate to $900 being returned to us. £285 per adult.

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Did you not go to parks after your 1st visit ?

[BarryandCaron]

Originally Posted by hsl500

I don't know just that was the time we got issued I went took a photo and sent it to Disney think that's why we got fast passes issued to us the next day for remainder of our holiday but sadly even FP ques were to long in most cases
I had never used FP before

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Even with the old GAC it wouldn't have worked for you then if the FP queues were too long as that is where you would have been sent into. Nothing to do with the DAS.

[hsl500]

To be honest last few times been same time of year I have never seen it so busy the old GAC you just went in the exit for most of the rides when we used it in the past.
Just one of those things but I do feel the new system needs looking at

[Lindaelaine]

Originally Posted by hsl500

Sorry no with the Das you can only have one ride open on the card at a time that was another of my complaints as if could have more least have something to do

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The fair way of doing it is to stamp your card with the time that is as long as the standard line wait , so if you arrive at 10am and wait time is one hour , stamp your card with 11am as the return time , if wait time is 2 hours 10 minutes stamp your card 12 noon return time so you will never wait longer than 2 hours for another FP or in your case stamp .no child likes waiting in a queue and can have a meltdown so the only fair way of alleviating this problem for special needs children with behaviour problems is to allow them back into the fast lane after waiting the standard line time , but being able to do that wandering around the park , there is no reason why that should cause any problems as they haven't had to stand in a line .

Linda x