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Old 27 May 20, 04:05 PM  
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#1
LaraB
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TUI disgrace

So I am on hold for 2 hours and 45 minutes, finally get through and told that I can't transfer my flight only from this August to next August due to flights only coming out 11 months before! When I push and say someone on a forum has done it recently they say they're going to try and find out and put me on hold, then cut me off. I can't stay on the phone for another 3 hours waiting to get through - she had my booking details so could have rang me back if it was a phone issue but hasn't. So I'm stuck
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Old 27 May 20, 04:08 PM  
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mick
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VA (330 days) and BA (355 days) show their flights around 11 months out but Tui have always been earlier. I can see random August 2021 flights for instance.

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Old 27 May 20, 04:12 PM  
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northpetherton
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We booked our Tui August 2021 flight only on release day November 2019. Gutted for you.
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Old 27 May 20, 04:19 PM  
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LaraB
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Originally Posted by northpetherton View Post
We booked our Tui August 2021 flight only on release day November 2019. Gutted for you.
We booked these August flights in November 2018 so I knew it could be done - just don't know why she said it wasn't until 11 months before.
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Lindfields 1991, 1993, 1995
Best Western Winter Gardens 1998, Clear Creek 2000,
Lindfields 2003, Villa Greater Groves 2005
Lindfields 2008 Coronado Springs 2010,
Lindfields 2012, 2014, 2016, 2018, 2022
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Old 27 May 20, 04:22 PM  
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mick
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Originally Posted by LaraB View Post
We booked these August flights in November 2018 so I knew it could be done - just don't know why she said it wasn't until 11 months before.
Suggest politely that she looks on the Tui web site

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Old 27 May 20, 04:37 PM  
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Clairelly
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We’re in the same situation, paid in full, flights only, 1st August 2020. Just over £2k. Wondering if we can sell them ?
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Old 27 May 20, 04:39 PM  
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LaraB
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Originally Posted by Clairelly View Post
We’re in the same situation, paid in full, flights only, 1st August 2020. Just over £2k. Wondering if we can sell them ?
Have you tried to change them?
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Lindfields 1991, 1993, 1995
Best Western Winter Gardens 1998, Clear Creek 2000,
Lindfields 2003, Villa Greater Groves 2005
Lindfields 2008 Coronado Springs 2010,
Lindfields 2012, 2014, 2016, 2018, 2022
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Old 27 May 20, 04:44 PM  
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Clairelly
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Not yet, after hearing the horror stories of trying to get in touch with them.
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Old 27 May 20, 04:53 PM  
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TUI couldn't have behaved anymore badly throughout this whole fiasco.
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Old 27 May 20, 04:57 PM  
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Gasman66
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TUI flights and holidays on sale through to next October... wonder if TUI shops will open soon for all these queries ?
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