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4 Jun 20, 09:36 AM |
#11
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Apprentice Imagineer
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I was due to go away in April and they only cancelled our flights around 6 days before, even though we knew for sure it wasn’t going to happen. They did the outbound and return flight separately too.
Edited at 10:12 AM. |
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4 Jun 20, 10:09 AM |
#12
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Apprentice Imagineer
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My flights were showing as sold out for a few weeks, I was told 14 days so kept checking, no email but when I logged into booking it was showing cancelled, that was 13 days before, still not had email either!
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4 Jun 20, 11:33 AM |
#13
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Thread Starter
Excited about Disney
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4 Jun 20, 11:34 AM |
#14
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Thread Starter
Excited about Disney
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4 Jun 20, 11:52 AM |
#15
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Imagineer
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if you log into your account it will give you options but they are generally only informing passengers 2 weeks before each flight.
They prefer to issue a voucher etc and offer small incentives but you can request a refund if you keep clicking through options. They hope to refund within 28 days and ask you not to contact in the meantime. I am waiting for my refund from the 20 May currently.
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4 Jun 20, 11:03 PM |
#16
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Apprentice Imagineer
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Just said manage disruption and gives you options, refund is very far in and very small print, I actually phoned them too as would have taken a voucher if I could use on EasyJet holidays, but can’t so she processed refund, we’ll see how long it takes. My booking has disappeared from my account now though, anyone else the same ?
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