RESOLVED 'Not happy with Virgin! Not allowed a refund apparently?!'

[Kasalic]

Originally Posted by Ginners

UPDATE!

After pointing out to Virgin that THEY cancelled my rescheduled flights, they went away and came back with a different message. They're now accepting my refund request. I also pointed out to them that they never refunded me the upgraded seats I had in my original booking (requested this in April).

Have now had both refund request emails through, both of which state that it should be a max of 80 days to receive my refund (unless originally requested prior to August 2020)

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Excellent news, and well done for persevering.

[cringer]

Originally Posted by Quertychap

It’s not only Virgin. I put in a claim with Staysure for villa cancellation after VA cancelled our flight. Claim submitted 31 March and paid three days ago! You can’t do a charge back on insurance claims unfortunately.

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Can I ask if you had the additional "Travel Disruption" Cover only Staysure refused to pay cancellation as they say it was due to travel disruption.