Broken item bought from animal kingdom.. how do I contact Disney?

[Bella Vita]

As the title says really... we bought Home a banshee on a stick (for younger children) for my son as a surprise gift for his birthday but the head has snapped off in transit?! Was hoping if I could contact Disney they would send me another if I paid for item and postage?

[Teach0778]

I had an issue last year with a jigsaw I bought - had pieces missing!

I emailed Disney with a photo of my jigsaw and they asked me if I would like a replacement or a refund. I took the refund and they posted me out a Disney gift card. Had to send photos of the barcode on the box etc but Disney were very helpful.

Will try and find the email I used to contact them.

[Guest]

Contact:

merchandise.guest.services@disneyparks.com.

[Guest]

Originally Posted by hazel.searle

I had an issue last year with a jigsaw I bought - had pieces missing!

I emailed Disney with a photo of my jigsaw and they asked me if I would like a replacement or a refund. I took the refund and they posted me out a Disney gift card. Had to send photos of the barcode on the box etc but Disney were very helpful.

Will try and find the email I used to contact them.

See more...

The OP issue is different though as their problem exists because it snapped whilst it was their property (i.e. Disney no longer had a duty to provide it in a complete state) - whereas your issue was that a product that you could not verify was complete in store did in fact turn out to be incomplete - in your circumstances they are obliged to give some form of redress

[snowbelle]

Two years ago I bought the much coveted Anna & Elsa dolls for a friend who had asked me to pick them up for her daughter from Toronto.
The one stopped singing and the arm came apart from the other one two days after Christmas. They wrote to Disney and sent an email with pics attached.
Plus they had receipts.
Disney gave them a complete refund for both.

[PPM]

Originally Posted by Guest

The OP issue is different though as their problem exists because it snapped whilst it was their property (i.e. Disney no longer had a duty to provide it in a complete state) - whereas your issue was that a product that you could not verify was complete in store did in fact turn out to be incomplete - in your circumstances they are obliged to give some form of redress

See more...

This ^^^^^
Perhaps how the item was packed in luggage?

[Unexpectedpenny]

OP I use the email Geoffa posted. If you send them a copy of receipt (or if you don’t have it then a photo of something to prove you were recently there) then they are likely to send you a new one.

Originally Posted by Guest

The OP issue is different though as their problem exists because it snapped whilst it was their property (i.e. Disney no longer had a duty to provide it in a complete state) - whereas your issue was that a product that you could not verify was complete in store did in fact turn out to be incomplete - in your circumstances they are obliged to give some form of redress

See more...

They are very likely to replace it anyway. I’ve had a couple of things break after owning them for a while. They’ve sent me a new items straight away without asking how they broke etc.

[bearandbuzz]

Originally Posted by Unexpectedpenny

OP I use the email Geoffa posted. If you send them a copy of receipt (or if you don’t have it then a photo of something to prove you were recently there) then they are likely to send you a new one.




They are very likely to replace it anyway. I’ve had a couple of things break after owning them for a while. They’ve sent me a new items straight away without asking how they broke etc.

See more...

Not necessarily, my Cogsworth clock that I bought last August is not working no properly and eating up batteries. I emailed them a couple of weeks ago and got a standard reply saying as it was over 60 days there was nothing they could do ☹️

[Unexpectedpenny]

Originally Posted by bearandbuzz

Not necessarily, my Cogsworth clock that I bought last August is not working no properly and eating up batteries. I emailed them a couple of weeks ago and got a standard reply saying as it was over 60 days there was nothing they could do ☹️

See more...

I’ve had that response about an expensive jumper I bought which basically fell apart when I wore it the first time but I tried again from DH’s email and they replaced it.
Try again, they replaced my Cogsworth clock straight away a few weeks ago (pendulum stopped working) that I bought last September.

[bearandbuzz]

Originally Posted by Unexpectedpenny

I’ve had that response about an expensive jumper I bought which basically fell apart when I wore it the first time but I tried again from DH’s email and they replaced it.
Try again, they replaced my Cogsworth clock straight away a few weeks ago (pendulum stopped working) that I bought last September.

See more...

Thanks, I’ve tried using a different email. Fingers crossed!