What A Scandal

[SgtElias]

Just seen a email from a friend of mine trying to sort out her flights with Aer Lingus due to fly to NY tomorrow, they are charging €5 per person per ticket to talk about their reservation. That sickens me to my stomach

[novocastrian]

5 euros each to talk to them ?

that cant be right ? and surely if the flight is tomorrow this must have been sorted before 24 hours to go ?

[julie b]

Originally Posted by novocastrian

5 euros each to talk to them ?

that cant be right ? and surely if the flight is tomorrow this must have been sorted before 24 hours to go ?

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Just looked on there web site... yes it says €5 per traveller to talk to them regarding bookings...

How disgraceful... shame on them...

[novocastrian]

Originally Posted by julie b

Just looked on there web site... yes it says €5 per traveller to talk to them regarding bookings...

How disgraceful... shame on them...

See more...

really do you have a link

how does that work you make a card payment & they then speak to you

[julie b]

Originally Posted by novocastrian

really do you have a link

how does that work you make a card payment & they then speak to you

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Just go to there main web... this is what it says... Our call centre and social media channels

We're currently experiencing high call volumes and social media enquiries. We've expanded our teams, but we know that guests are having difficulty getting through to us. We're really sorry for any inconvenience this may cause.

We ask that you only contact us directly if you're due to fly with us in the next 72 hours. Your cooperation is much appreciated. We also ask that you read of all the information below before contacting us directly - your question may be answered.

There's a €5 administration charge per person, per flight for calls to our reservations team. This is to allow our team to focus on assisting guests with immediate travel plans within 72 hours. Of course if you require special assistance when booking, we'll waive this fee.

[novocastrian]

hmm

that sort of contradicts itself only call us if flying in next 72 hours , then says 5 euros is so they can concentrate on those travelling in next 72 hours... suggests to me that 5 euro is for those outside of 72 hours, maybe to put them off calling ?

could be wrong of course... then its a right ripoff

although notwithstanding how was a flight to the US not sorted < 24 hours to go when transatlantic flights have been stopped for week(s) now?

[julie b]

Originally Posted by novocastrian

hmm

that sort of contradicts itself only call us if flying in next 72 hours , then says 5 euros is so they can concentrate on those travelling in next 72 hours... suggests to me that 5 euro is for those outside of 72 hours, maybe to put them off calling ?

could be wrong of course... then its a right ripoff

although notwithstanding how was a flight to the US not sorted < 24 hours to go when transatlantic flights have been stopped for week(s) now?

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Like some other things at the minute it’s a grey area...I’m due to fly to Miami with them mid sept. Lost this weeks holiday should have been in Lanzarote...May week Benidorm gonna go next so I’m praying now for sept...

[Guest]

Originally Posted by novocastrian

hmm

that sort of contradicts itself only call us if flying in next 72 hours , then says 5 euros is so they can concentrate on those travelling in next 72 hours... suggests to me that 5 euro is for those outside of 72 hours, maybe to put them off calling ?

could be wrong of course... then its a right ripoff

although notwithstanding how was a flight to the US not sorted < 24 hours to go when transatlantic flights have been stopped for week(s) now?

See more...

That is how I read it too and as such, seems like a good idea so those that most need to get through can.

Having said that, I have just looked and there is no mention of any charge.

[julie b]

Originally Posted by Claudette

That is how I read it too and as such, seems like a good idea so those that most need to get through can.

Having said that, I have just looked and there is no mention of any charge.

See more...

If you go to there website then on COVID 19 update scroll down it is clearly there... I have just seen it..

[Mole83]

We're currently experiencing high call volumes and social media enquiries. We've expanded our teams, but we know that guests are having difficulty getting through to us. We're really sorry for any inconvenience this may cause.
We ask that you only contact us directly if you're due to fly with us in the next 72 hours. Your cooperation is much appreciated. We also ask that you read of all the information below before contacting us directly - your question may be answered.
There's a €5 administration charge per person, per flight for calls to our reservations team. This is to allow our team to focus on assisting guests with immediate travel plans within 72 hours. Of course if you require special assistance when booking, we'll waive this fee.