Florida Escapes Nightmare

[Tigerlilly]

Originally Posted by Bulldogmason

Thank you for the updates. I didn't get very far with Hays, only an email saying that they couldn't help me as they were separate companies!
I've also emailed Disney asking could they check that my tickets are still valid but no reply as yet... so frustrating!
Thanks again.

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Might be worth calling Hays directly and going down that road.

[Bulldogmason]

Think you’re right, nothing to lose I spose.

[AlanScotland]

I now have the same email, my attempts at a chargeback supposedly caused Florida Escapes to cancel my tickets even though they took the chargeback to tribunal and won.

They have not offered me a refund as yet, but have offered me new 2022 tickets for Universal.

They advised me Disney won't refund so I'll also ask them to extend those to 2022 if possible.

Getting somewhere very slowly.

[Tigerlilly]

Originally Posted by AlanScotland

I now have the same email, my attempts at a chargeback supposedly caused Florida Escapes to cancel my tickets even though they took the chargeback to tribunal and won.

They have not offered me a refund as yet, but have offered me new 2022 tickets for Universal.

They advised me Disney won't refund so I'll also ask them to extend those to 2022 if possible.

Getting somewhere very slowly.

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Interesting that's different to mine they are waiting to hear on a refund from Disney so I'll see what happens. Let us know if you get sorted. x

[bighal]

Originally Posted by Tigerlilly

Alan Scotland are you saying that your tickets for Universal are invalid too? It's odd how they have changed dates for some and invalidated mine. I have contacted Hays travel and they are trying to contact the owner of FE allegedly so Ill let you know if I hear back.

I will contact Disney this week and find out about those tickets. I think the whole of the travel industry has dealt appallingly with customers.

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Not all travel companies...Some have been excellent and will benefit from it in the future. Some big names like Virgin and Florida Escapes have been absolutely terrible..

[bighal]

If you have actually received tickets then the ticket supplier has fulfilled their end of the contract. It would then be up to you claiming on your travel insurance if you cannot use them. Its not the ticket supplier's fault you cannot use them. Now if you haven't received them or they are cancelled by the supplier its a different matter.

[mac219]

I have also purchased from Florida Escapes (multiticket). We received disney passes and registered, Also received paper passes for Universal. These were for a planned trip May 2020

Universal were decent and agreed I could come anytime in the future if I quote reference they gave me.

I asked Disney if I could defer tickets to next year and pay difference, But was told I need to contact the seller (FE).

However an email from Disney did state that the ticket value can be used against a future purchase, However this would have to be organised by the 3rd part seller (FE).

I'm sure Florida Escapes will be battered with email/calls from people with issues and some without of course.

Frustrating but have to be patient.

[making49]

Frustrating but have to be patient.[/QUOTE]

I have been, they have had my returned Universal tickets (as they requested) since last August. I have no tickets, no refund and no contact. Very frustrating!

[Gryff]

Having the same nightmare with tickets from Florida Escapes have emailed Universal Etc waiting their reply

[AlanScotland]

I have successfully been refunded £1090 so far for the Universal Studios element of my combo ticket. I paid £2740 in total and am fighting for the remainder as they invalidated part of my combo ticket and that's what they sold and advertised.

I had success by emailing Irene Hayes CEO directly with a polite but direct argument. As a result an investigation was opened by a named individual accountable member of staff rather than generic unsigned email replies.

Hope this helps. Will keep folks updated