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Car Hire & Transportation Discuss the best way of getting around Florida.
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Unread 21 Aug 19, 09:46 PM  
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#17
l33na
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Originally Posted by TEL N KEL View Post
The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.

Did you do any Toll roads ?

I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis.
Let BA take care of this they are very good at dealing with problems.
One time Avis did not have my car and gave me a lower grade BA got me a full refund.
Definitely did toll roads. I seems to have been billed a lot so will query that too. Thanks for the link for checking etolls. Going to be calling BA tomorrow but thought Id double check with Avis what their take on the charges were.
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Unread 23 Aug 19, 05:45 PM  
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Had this last year, exchange rate had an impact I believe
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Unread 24 Aug 19, 10:16 PM  
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I had a problem with Avis back in July over charging me and I sorted it all out through messenger on Facebook. They got back to me the next day, Worth a try.
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Unread 25 Aug 19, 09:46 PM  
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Ive finally managed to speak to someone at Avis Uk. Two of the charges are as we had driven less than 75 miles. Their belief is if you drive less than 75 miles the fuel gauge doesnt move so its a charge for fuel. Of course I argued this and said I should have been told and shouldnt have been told there were no charges at return. I luckily took pics of my car which is location stamped with the iPhone at return and it shows a full tank. Sadly I collected it with less than fuel and gave thought why complain over some fuel. I so should have. The third charge was for fuel again but we have sent the receipt in and havent heard anything.

I would be very careful as Ive rented in the same manner I have from Avis every year and never incurred these charges.
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Unread 25 Aug 19, 11:23 PM  
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Originally Posted by l33na View Post
Ive finally managed to speak to someone at Avis Uk. Two of the charges are as we had driven less than 75 miles. Their belief is if you drive less than 75 miles the fuel gauge doesnt move so its a charge for fuel. Of course I argued this and said I should have been told and shouldnt have been told there were no charges at return. I luckily took pics of my car which is location stamped with the iPhone at return and it shows a full tank. Sadly I collected it with less than fuel and gave thought why complain over some fuel. I so should have. The third charge was for fuel again but we have sent the receipt in and havent heard anything.

I would be very careful as Ive rented in the same manner I have from Avis every year and never incurred these charges.
The under 75 Miles is buried in the T & C's of most companies.

It was introduced due to American business people hiring a car for a day to go to a nearby meeting etc and not topping the fuel up. It seems weird but I can understand their rational.

Most Americans self insure and can get cheap daily rates. To hire them a car for say 8 hours, get little income, have to re clean it and know the fuel wasn't topped up became a loss maker.
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Unread 26 Aug 19, 02:32 PM  
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TEL N KEL
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Originally Posted by l33na View Post
Ive finally managed to speak to someone at Avis Uk. Two of the charges are as we had driven less than 75 miles. Their belief is if you drive less than 75 miles the fuel gauge doesnt move so its a charge for fuel. Of course I argued this and said I should have been told and shouldnt have been told there were no charges at return. I luckily took pics of my car which is location stamped with the iPhone at return and it shows a full tank. Sadly I collected it with less than fuel and gave thought why complain over some fuel. I so should have. The third charge was for fuel again but we have sent the receipt in and havent heard anything.

I would be very careful as Ive rented in the same manner I have from Avis every year and never incurred these charges.
Well at least you have got to the bottom of what the charges were for.
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Unread 27 Aug 19, 10:55 AM  
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#23
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Originally Posted by Mr Tom Morrow View Post
The under 75 Miles is buried in the T & C's of most companies.

It was introduced due to American business people hiring a car for a day to go to a nearby meeting etc and not topping the fuel up. It seems weird but I can understand their rational.

Most Americans self insure and can get cheap daily rates. To hire them a car for say 8 hours, get little income, have to re clean it and know the fuel wasn't topped up became a loss maker.
That makes sense now. Just hope I get my money back as I have sent them my receipts etc.
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Unread 27 Aug 19, 10:55 AM  
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#24
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Originally Posted by TEL N KEL View Post
Well at least you have got to the bottom of what the charges were for.
Yes exactly. I will always keep all receipts now.
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