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Tickets Theme Park Ticket questions and advice |
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4 May 20, 08:04 PM |
#21
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Thread Starter
Imagineer
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Hi there
Pretty much, yes. The pass cannot be used beyond 30 days of consecutive use which is perfect for us as we are going for 3 weeks
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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4 May 20, 08:10 PM |
#22
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Imagineer
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I’ve had a reply! Slightly different to OP’s tho? But it’s probably because I don’t know when I’m going back, I gave no dates as I don’t know myself, we have rescheduled for this September although that’s looking unlikely, so would probably be next September. Here’s the text...
Thanks so much for sending a photo of your Annual Passes. I would love to be able to assist you further and would very much appreciate if you could reach back out to us when you have a trip planned so we can look into some options to best assist you! Depending on how early your next trip will be, we have several things we can do to further assist with getting you back into our parks! For your records, I've created a case file for you *********** Should I go back to them with a september 2021 date and see what they will do?
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Easter 2011 Legacy Park Villa fl. Aug/Sept 2013 Thousand Oaks Villa fl. April 2015 Lake Wilson Preserve Villa fl. May 2017 the sanctuary, West Haven villa Fl. October 2019 Pier 60 & Highlands Reserve villa fl May 2020 endless summer and Aventura |
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5 May 20, 07:58 AM |
#23
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Imagineer
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Can I ask how the OP worded their email to Universal asking for the extension? We’re in the same situation and if they would extend ours that would be great. We used ours for a whole 1 day 🙈
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5 May 20, 08:08 AM |
#24
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VIP Dibber
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This is great customer service - well done Universal. If only all the travel companies were so honorable.
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Katie |
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5 May 20, 07:03 PM |
#25
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Surfing at Typhoon Lagoon
Join Date: Mar 13
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Thank you so much to OP for this information. Our annual passes expire on 11th June and we were due to travel on 31st May, obviously that trip won't be happening now. I emailed Guest Services and have received a very similar reply to the OP. We hope to go in June 2021. Delighted as had expected that once they had expired that would be that.
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6 May 20, 08:41 AM |
#26
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Thread Starter
Imagineer
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Morning!
Yes, I told them we had booked for October 2021 in our initial email so I would tell them that is when you plan on going
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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6 May 20, 08:43 AM |
#27
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Thread Starter
Imagineer
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I just explained that we were initially booked for September 2020 but had decided to move our holiday to October 2021 due to the current situation surrounding Covid and just wondered if there was anything they could do to help - I even stated I would be happy to pay a fee to be able to make use of our passes when we planned to return.
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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6 May 20, 08:44 AM |
#28
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Thread Starter
Imagineer
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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6 May 20, 12:10 PM |
#29
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Imagineer
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7 May 20, 08:34 PM |
#30
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Imagineer
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Thanks op worked for us to, ours now extended to include our postponed June trip to next September (although virgin still haven’t cancelled our June 1st flights) 🙄
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The Florida Keys; our ‘Happiest place on Earth’ 🌴❤️⛵️🚤 |
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