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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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30 Sep 19, 12:11 PM |
#21
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Apprentice Imagineer
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[QUOTE=antheve;14102387]It depends on how Barclaycard are managing TC Claims internally I guess.. have they setup a team to manage all TC claims or is it going through the standard lines etc?.. who knows.
All I'd say is give them a chance to catch up.
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June 1996 - Lake Buena Vista Mar 19 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Nov 22 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Jan 24 - Family timeshare, Vacation Villages at Parkway Mar 25 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake |
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2 Oct 19, 02:11 PM |
#22
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Apprentice Imagineer
Join Date: Jul 15
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Managed to phone Barclaycard, apparently they haven’t received my paperwork, it can take up to 7 working days, snail mail He told me that once received they would raise a chargeback with the merchants bank , I told him to rewind that statement and asked why was it a chargeback if I had sent in a claim for section 75. He did eventually say that it would be section 75 after I had said no ATOL. To be honest, as long as they’re not waiting for their money from TC banks first before refunding me, I don’t care how the refund is done. He told me that they have no update on how long the refunds would take, could not be drawn on giving an approximation of length of time.
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2 Oct 19, 05:53 PM |
#23
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Having Dinner with Goofy
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2 Oct 19, 05:56 PM |
#24
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Helping Minnie
Join Date: Oct 17
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Spoke to Barclaycard today. They’ve confirmed they have my claim form and documents and that the review team will be in contact in the next few days.
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2 Oct 19, 06:01 PM |
#25
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Apprentice Imagineer
Join Date: Jul 15
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2 Oct 19, 06:11 PM |
#26
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Helping Minnie
Join Date: Oct 17
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[QUOTE=anneeb;14107031]I wonder what ' the review team will be in contact' means, more forms or a refund?
A refund hopefully! I have noticed when I log on to my Barclaycard account on the laptop the Thomas cook transaction is now all in red writing. |
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2 Oct 19, 08:13 PM |
#27
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Stuck in the Tower of Terror
Join Date: Oct 14
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I haven't heard anything yet, no confirmation that they've had my forms or anything. So frustrating - I realise that they'll be dealing with thousands of others like us, but a simple acknowledgement that they've received my forms would go a long way!
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2 Oct 19, 10:24 PM |
#28
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Apprentice Imagineer
Join Date: Jul 15
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3 Oct 19, 09:32 AM |
#29
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Stuck in the Tower of Terror
Join Date: Oct 14
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The team at Twitter have been really helpful answering private messages, but nothing to confirm receipt or reassure me as yet. First Direct equally as difficult - trying to raise a chargeback claim for seats I booked using my debit card, but nobody getting back to me at all
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4 Oct 19, 09:33 PM |
#30
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Apprentice Imagineer
Join Date: Jul 15
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I got confirmation this evening that they've received my paperwork and it's being looked at. Still sounds as if they're going down the charge back route as he mentioned that the CAA have given out instructions and asked me was it a package, told him flights only so no ATOL protection and that's why I put in a section 75 claim. Apparently the team will contact me if need be. Still no indication of time frame on refund.
Has anyone received their refund yet? |
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