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26 May 19, 09:45 AM
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Thread Starter
VIP Dibber
 
Join Date: May 13
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Just wanted to say we have had an email back from the one my dh sent to Avis yesterday. He sent it to the preffered customer services and copied in the CEO.
We got a great reply saying how utterly sorry they were and that it is being investigated and they will reimburse anything we were out for alternative travel. Also that there is never any excuse for bad manners, which I like that they included that in the reply. |
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26 May 19, 10:17 AM
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Excited about Disney
 
Join Date: Jul 08
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Glad ur all ok and you have had a good response
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26 May 19, 01:21 PM
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Imagineer
Join Date: Mar 09
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Most importantly I’m glad you are both ok. Disgusting attitude from Avis at the time but glad they have acknowledged and apologised and are sorting it now.
__________________
Helen Previous trips, Easter 2008, off site, August 2009 POR, August 2010 RPR & OKW, August 2013 RPR & OKW |
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