|
Accommodation Hotels, Resorts, Villas Questions and Info |
|
Thread Tools | Search this Thread | Display Modes |
18 Mar 20, 09:51 PM |
#1
|
|
Imagineer
|
Premier inn... impressed with customer service
I was due to stay in a PI at beginning of April, which I booked at a cheap rate, non refundable. I came to the U.K. early and didn’t even consider a refund as I know that T&Cs when I booked.
Received an email today offering me a change of dates or a refund, whilst it was only £35, they didn’t have to do this and have, by doing so, secured my business in the future. Well done Premier Inn |
|
|
18 Mar 20, 09:56 PM |
#2
|
|
Imagineer
|
Yeah, I had booked a night before our trip in May and had written it off, but got an email today saying the same 😁
__________________
Old Key West Sept 2010 - Mickeys Not So Scary Halloween Party Port Orleans Riverside 2013 - Star Wars Weekend Port Orleans Riverside 2014 Caribbean Beach 2017 Port Orleans Riverside again 2020 |
|
|
18 Mar 20, 09:57 PM |
#3
|
|
slightly serious Dibber
|
I got an email this evening too. Very impressed as I wasn’t expecting to get my money back. If only Virgin Holidays were as generous...
__________________
WDW: 1992, 2012, 2014, 2017, 2019, 2022 DLP: 2017, 2018, 2023 Tokyo Disney Resort: 2019 Disneyland: 2022 (Trip report: LA & Aulani), 2023 DCL: Magic x2, Dream, Wish (booked for 2024!), Fantasy and Wonder (booked for 2025!) |
|
|
18 Mar 20, 09:59 PM |
#4
|
Guest
|
Yes, I just got mine too. I almost don't want to cancel as it really hits home that the holiday's not happening. 🙄
|
18 Mar 20, 10:31 PM |
#5
|
|
Imagineer
|
Pity hotels.com and GWR aren’t doing this! A little good will goes a long long way
__________________
2000 Hojo 01 Ramada Plaza 02 Hojo 03 DLRP 04 CBR 05 New York & Bahama Bay 06 DLRP & Cypress Pointe 07 POFQ 08 POFQ & DLRP 09 Villa 2010/11/12/13 SSR 14 May & Aug 15 Mch & Aug 16 Jan & Sep 17 Apr & Nov 18 Apr boardwalk/SSR May 19 villa Nov 19 |
|
|
18 Mar 20, 10:40 PM |
#6
|
Serious Dibber
Join Date: Dec 09
|
Wish they had done the same for me when Monarch went bust, I had 5 rooms booked family holiday, wouldn’t refund or even give a credit not .
|
19 Mar 20, 02:43 PM |
#7
|
|
VIP Dibber
Join Date: Apr 12
|
|
|
|
19 Mar 20, 02:48 PM |
#8
|
|
Imagineer
|
Premier Inn deserve praise for how they’ve handled bookings and I’m sure they’ll have a lot of repeat business when this is all over - Hotels.com however absolutely awful to deal with - lesson learnt.
|
|
|
19 Mar 20, 05:30 PM |
#9
|
|
Excited about Disney
|
Premier inn originally not giving refunds but were only going to let you rebook a ‘like for like’ stay for a maximum of 270 days from your original booking.
They have now bowed to pressure and the threat of people never booking with them again by offering full refunds.
__________________
OKW 2012 POR & BCV 2013 BWV 2015, 2017 & 2019 Hard Rock & Boardwalk May/June 2022 Universal Aug/Sept 2023. BWV & Universal Feb & May 2024. BWV Jan 2025. |
|
|
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Guests can book their 2025 Hotel and Ticket package early to enjoy Free Dining &... Read More »
The iconic 1900 Park Fare restaurant is opening its doors once again at Disney’s Grand... Read More »
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |