Update 9/8/20Has anyone rang Disney regarding resort closure during the time of their upcoming trip?

[ChrissieL]

Originally Posted by nadya

Yes definitely that I think,we still have a booking for August 20th,obviously wont be going ahead but they havent been in contact.

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We're the 17th

[Ginners]

It's just not good enough, I paid in full back in Feb for my trip in May which we then moved to September, so they're holding onto £3k odd of my money so I expect to me kept up to date with changes, not left in the dark!

[mrsnicola]

Following x

[Wishuponastar83]

We have a booking for 6th August and still haven’t heard anything. I’m really surprised at Disney

[nadya]

Rang today and cancelled for 20th August,lady on phone not very helpful and abrupt but it's done now at least!.They had no idea where I would be staying and obviously I couldn't get there anyway!.

[loola30]

Finally steeled myself to call and cancel. Chap said that we’d be informed to let us know if our hotel was impacted! I told him I know it is - the NBA are currently in it and it doesn’t reopen until 21st September. I also mentioned that it was announced on the Disney website 2 weeks ago! His response was ‘well I don’t have the dates in front of me’. Great that customer services have the most up to date info for when you call then... 🙄

[married2mm]

I am absolutely positive it's lack of information from Disney international; not domestic USA Disney

as they don't want us to travel
Or
know we won't be travelling
Or
Want us to cancel

Or perhaps a combo of all 3 😟

[nadya]

Originally Posted by loola30

Finally steeled myself to call and cancel. Chap said that we’d be informed to let us know if our hotel was impacted! I told him I know it is - the NBA are currently in it and it doesn’t reopen until 21st September. I also mentioned that it was announced on the Disney website 2 weeks ago! His response was ‘well I don’t have the dates in front of me’. Great that customer services have the most up to date info for when you call then... 🙄

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Yes I said that too about coronado springs closure on website and the cast member said it hadnt been confirmed 🙄,well its definitely on the website!-ridiculous

[Shooby doo]

Ok this doesn't effect us as we cancelled in June & the other caveat is DFB are talking about US bookings but on a recent Vlog they stated:
Each Guest must contact Disney
If they didn't then 7 days before check-in it would be cancelled
Not all transfers were Free (!)if you upgraded you paid the difference

Not a great way on doing things, obviously this might not include WDTC but maybe explains why CM are frustrated as they are dealing with the fallout IYKWIM
SD

[ChrissieL]

When I spent 4 hours on the line to speak to someone they said there was a team dealing with this and we'd be contacted. That was for UK but wouldn't surprise me if we are just being strung along.