Animal Kingdom lodge warning re cleanliness

[-kat-]

Originally Posted by beanbunny

Could anyone tell me what to expect on a daily basis from mousekeeping? How often should they change sheets etc? How much do you tip daily?

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Hey there...it’s hard to say what to expect daily tbh. We’ve had very different experiences...the best of which was at AKL where they made the beds every day, and changed the bedding fully weekly unless requested to do it or not for a specific reason. Fresh towels were put in daily if required and they based this on how many used towels were left in a pile on the floor. Bins were emptied daily and just general clean and tidy.
However at the Poly, we sometimes didn’t get anyone in at all tbh! So, beds were often not made, which is no biggie but bins weren’t emptied for a day or 2 etc which wasn’t ideal or expected! Not worth having a meltdown over though. Sorry, hopefully someone else will come on who can give a more accurate explanation of what should be done.
And regarding amount to tip...we normally go by the $1 per person per day, and tip daily in case it’s a different person...hope this helps 🙂

[duchy]

Prices at the Poly I'd expect daily beds made and bins emptied at an absolute minimum. I do know some people don't realise DVC doesn't have daily housekeeping though.

[silverfox46]

Originally Posted by beanbunny

Could anyone tell me what to expect on a daily basis from mousekeeping? How often should they change sheets etc? How much do you tip daily?

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Originally Posted by PumpkinKitty

I think all the resorts are hit and miss no matter which category they are.
We had to complain at POR last year too .
Saying that though , it doesn’t put me off a whole hotel I would just be double checking if I visited again

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In all the years we have visited POR (including the days when it was Dixie Landings) we have never had a complaint. Beds always made, room always fully cleaned and replenished. Have we been lucky ?🍀, I like to think everyone had the same experience

[Guest]

Originally Posted by silverfox46

In all the years we have visited POR (including the days when it was Dixie Landings) we have never had a complaint. Beds always made, room always fully cleaned and replenished. Have we been lucky ?🍀, I like to think everyone had the same experience

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I think we were just “unlucky” as hadn’t heard a bad thing before we went .
The food court was really filthy too but after we spoke to a lovely lady at reception we saw a couple of senior staff checking the food court and our room was ok after that

[-kat-]

Originally Posted by duchy

Prices at the Poly I'd expect daily beds made and bins emptied at an absolute minimum. I do know some people don't realise DVC doesn't have daily housekeeping though.

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Yeah we expected this too tbh, and it defo wasn’t DVC. However...I’ve maybe been a bit unfair as I realise I should’ve mentioned that partly the reason we didn’t bring it up with the hotel was that hurricane Matthew hit Orlando around 6 days into our Poly stay! Can’t imagine that this is why we had limited housekeeping from day 1 and for the full 16 nights but it obv impacted things negatively due to the poor staff having to work longer/stay for the worst of the affected days.
Hurricane reasons aside though we still felt the Poly wasn’t as clean etc as AKL...in fact when we turned down the bed on our first night a box of tobacco stuff (the stuff that gets chewed...no idea what it’s called?!) fell out from the tucked sheets 😕

[princess allie]

We have stayed at AKL three times and it’s always been clean and the staff helpful. The op hasn’t actually stated what was wrong with the cleanliness in the room though. I’m not super fussy, but I can’t stand other people’s hair anywhere. If I see one on a sheet, in the bath etc., it puts me right off.

[Tinkerbell]

Six times onsite ranging from pop to Saratoga Springs, never had any issue with cleaning etc.

[TartanTink]

Hi
I am back 2 weeks and we stayed at Jambo house during our stay I actually emailed the general manager to praise house keeping our room was spotless and cleaned to a high standard , we didn’t have any issues
We have stayed on site many times and only had minor issues which have been resolved quickly as I would bring it to their attention

[Guest]

We had bed bugs. And a large gathering of dust and hair around the skirting board in every corner. I will post some photos when I get back. It was disgusting. The way we have been dealt with was ok but not understanding offered a 2 night complementary stay at any deluxe hotel or 200 us dollars. On our final day late check out of 1pm was agreed with the front desk. I took my kids to the park to use faspasses. Come back to find that house keeping had been knocking and on the 3rd ocaision called my wife a liar. They even had front desk call my wife to tell her to leave at 11am. Front desk denied any late check out had been granted (I was shown it on the screen by concierge as approved to 1pm)

There's more but I will evaluate more when I get home.

[TartanTink]

That’s awful and not what you expect at any deluxe hotel
These are expensive stays and you would expect certain standards