Disappointed - *UPDATED*

[Rac20]

Originally Posted by 2017dream

we got that email yesterday also and booked through the WDTC too...
In our 16 trips we have never used the pool up until last time and loved it , but with feb hours short we had planned to use it every night ...
So to be honest we are gutted 😣

See more...

Disappointing isn’t it?
I just know DS will be disappointed and we’ve waited so long to go. I’ve emailed today to see if other pools will be available for use. I’ll let you know what they say. 👍🏻

[2017dream]

Originally Posted by Rac20

Disappointing isn’t it?
I just know DS will be disappointed and we’ve waited so long to go. I’ve emailed today to see if other pools will be available for use. I’ll let you know what they say. 👍🏻

See more...

Hi...i know there's other things to do but when you have planned it and looking forward to it it is disappointing..thanks for that , fingers crossed 🤞

[Rac20]

Updated

Well, I’m even more disappointed now. I rang the WDTC and asked what my options were. The person I spoke to really did not seem interested at all in helping me and basically said I could have a refund or move my dates. I certainly did not feel any Disney love. 😔 Her demeanour was one of total disinterest.

[LLamb]

Originally Posted by Rac20

Updated

Well, I’m even more disappointed now. I rang the WDTC and asked what my options were. The person I spoke to really did not seem interested at all in helping me and basically said I could have a refund or move my dates. I certainly did not feel any Disney love. 😔 Her demeanour was one of total disinterest.

See more...

Oh no, I’ve had a message back but only ask my name and email address to check on the booking. Will let you know if I get anything more positive. Tbh I think they will say the same.

[Rac20]

Originally Posted by LLamb

Oh no, I’ve had a message back but only ask my name and email address to check on the booking. Will let you know if I get anything more positive. Tbh I think they will say the same.

See more...

Yes, please update. It was her total lack of empathy/interest that bothered me. She just did not care.🙄

[LLamb]

So got a reply today.
Basically the same, apologised and that the pool wasn’t due to be closed when you booked but now is and you are free to change hotels, obviously at the current prices which are more than three times what we have booked for.
Tbh I didn’t expect anything.
However this is just the standard reply from them.
I’m going to reply back asking what pool I can use instead!
Will keep you posted

[Rac20]

Originally Posted by LLamb

So got a reply today.
Basically the same, apologised and that the pool wasn’t due to be closed when you booked but now is and you are free to change hotels, obviously at the current prices which are more than three times what we have booked for.
Tbh I didn’t expect anything anything.
However this is just the standard reply from them.
I’m going to reply back asking what pool I can use instead!
Will keep you posted

See more...

Good Luck! 🍀

[fiendj]

This seems really odd. When we went in December 2018 the pool at Sequoia was closed but they were letting you use the pool at Newport Bay.

[RachaelC]

I got the email today and am really annoyed about it as I booked the Sequoia Lodge largely because of the pool.

I need to speak to DH about it, but I don’t really want to change dates again, but I know that we really like having a pool (have used it on 2 out of 3 trips to DLP).

[mrsbenny]

I’ve just received the same email about April trip. I’m disappointed as it’s the first Disneyland hotel I’ve booked with a pool. I might just change it to the Santa Fe.