BA help with High Functioning Autistic daughter

[mooray27]

I got in touch with MCO recently about this very issue. Here’s their response.


Please send us your names, the name of your airline, date & time of arrival and your flight number. We will forward that information to US Customs and Border Protection (CBP) and to the appropriate Station Manager for your airline. On your arrival please approach one of our Airport Ambassadors (they wear black slacks or skirts, white shirts and gold vests); advise them of your concerns & they will lead you & your family to a special lane to expedite your processing.
Also, please make sure you have made your airline aware of your special needs requests (contact their toll free number before you travel).
On your return flight, The Transportation Security Administration (TSA) has a special program in place (TSA Cares) that assists guests flying out that need assistance. It is a wonderful program; if you contact them about your trip home in advance, (whenever that might be) it will make your trip home stress free as possible.
TSA CARES is a toll-free help line (1-855-787-2227) available for passengers with disabilities, medical conditions and other special circumstances to get the latest information on screening. You may call from 8 a.m. to 11 p.m. Eastern Standard Time Monday through Friday, and 9 a.m. to 8 p.m. on weekends and holidays. Communicate information about you & your family’s specific needs at least 72 hours in advance of airport arrival to allow TSA to prepare for individual requirements at the US airports you will be departing from.

TSA Cares: tsa.gov/travel/passenger-support

[Guest]

Originally Posted by Jenni001

Sounds good but what happens when we land at Orlando 😱. There are 9 of us. Will we all be fAst tracked.?...

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I hope not, it's a concession to support a person who has genuine needs, not an excuse for a further 8 people who don't need the help to skip the lines whilst everyone else plays by the rules...

[bighal]

As long as you have informed your airline then they will arrange assistance at your arrival airport. There should be no need to contact the arriving airport.

[amandajane10]

Originally Posted by Jenni001

Sounds good but what happens when we land at Orlando 😱. There are 9 of us. Will we all be fAst tracked.?...

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No just the disabled person and immediate family. All the others have to go through normal security. We went with 7 others and had to wait for them at baggage reclaim