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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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21 Sep 19, 10:10 AM |
#21
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Imagineer
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Hi Mattie,
Thanks for this. Can you confirm that MMH has already paid hotels, flights, park tickets for bookings for which the customer has paid MMH in full ? If not, do you intend doing so ASAP, so that everything is paid in full in case TC go into administration, Thanks |
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21 Sep 19, 10:17 AM |
#22
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Imagineer
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Yes ... so don't
Your deposit will be safe as it will be covered as My Magic have both ATOL and ABTA bonding. For people with distant bookings losing deposits by rebooking elsewhere is not wise . When companies have gone bust in the past rival operators have taken over existing bookings or offered the same deals and allowed transfers of existing deposits from the failed company to another using an indemnity scheme so literally sit tight for now and don't be panicked into an expensive knee jerk reaction. Mattie , my heart goes out to you and your team . I've stood where you are and I understand there's a lot going on behind the scenes. Thanks for a very frank post xx |
21 Sep 19, 10:20 AM |
#23
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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Sad a company like this is dragged in, but I presume the original owners sold out to TC? Never heard of them before this, but see the shares are largely (but not exclusively) owned by TC through a string of holding companies. Clearly the staff are doing all they can in the circumstances. If Mattie’s message is correct and I have no reason to doubt it, well done to them for making contingency plans.
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Edited at 10:22 AM. |
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21 Sep 19, 10:24 AM |
#24
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Imagineer
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21 Sep 19, 11:37 AM |
#25
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Excited about Disney
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Hi guys,
again just on what I have seen on here. Just to be clear on my earlier message, if you have a booking with another agent, we cannot help you (I think some people misunderstood my comment). You will need to contact your agent. If you are booked with us and have any questions please call our free number 0800 3277108. No bookings can be discussed online due to data protection. With regards to my comment about calling us if you DON'T have a booking with us, this refers to anyone who hasn't booked with us and is speculating how things will work with us, and potentially telling our customers incorrect information. I've seen a few comments on social media from people NOT booked with us giving advice to OUR customers that is factually incorrect. We don't need a buy out should Cooks go under. We have contingency plans in place to continue trading as usual with ABTA & ATOL protection. Not only that, should you have a booking with us, and Cooks go under, we have plans in place to re protect holidays. I can't really say much else, it's a waiting game for all, but we won't be going anywhere! I hope this helps! Mattie
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⭐Ever After Holidays ☎️0800 3277108 🌐ABTA & Atol Protected www.everafterholidays.com Edited at 11:41 AM. |
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21 Sep 19, 11:41 AM |
#26
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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Mattie. I have dealt with you once and found your customer service excellent.
I wish you and your other staff all the best and fingers crossed it all works out well for you and the customers.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
21 Sep 19, 11:46 AM |
#27
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Apprentice Imagineer
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Thanks Mattie for taking the time to address people's concerns.
We're booked with you for next year and have had previous holidays with you and your team and we for 1 family have 100% confidence in you and your fantastic team 👌😎❤️
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WE BELIEVE IN MAGIC |
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21 Sep 19, 11:51 AM |
#28
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Apprentice Imagineer
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Thanks Mattie for taking the time to tell people what you do know and what you can. Glad to hear you won’t be going anywhere as I have my eye on you for our next booking! (Maybe just not quite yet though! 😁
Hope all works out well for you and your team in all this |
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21 Sep 19, 11:59 AM |
#29
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Thread Starter
Imagineer
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Reading between the lines I’m feeling more confident. Think the uncertainty causes the anxiety to rise.
Customer service has been good with you so far- it’s our first booking with you. I know you are a small team so imagine you are run off your feet at moment so thanks for the update Mattie. |
21 Sep 19, 12:17 PM |
#30
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Trying for More Ears
Join Date: Sep 17
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Thanks Mattie, excellent customer service. We are booked with you for next summer (Virgin flights + Disney) and this makes me feel much better. Best of luck at what I’m sure is a hectic time!
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