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Theme Parks Florida Rides, Attractions, Genie+ Questions and Info. |
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6 Aug 19, 11:12 AM |
#14
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Imagineer
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The problem here is that they can't upgrade everyone to club level.
We sent feedback a while ago that we were frustrated about the closure of BB along with the changes to Fastpass tiers and various other things which have changed since we booked our holiday well advance - as encouraged by their own promotions. We were pointing out that promoting early booking then changing what is on offer is frustrating from a guest point of view. We were told "tough luck" - which is fine, it was feedback, not a complaint and we weren't expecting anything. But since then I've repeatedly read of people being offered these extra fastpasses and upgrades and to be honest *THAT* is what leaves a bitter taste in my mouth. Why are some people getting preferential treatment when everyone in the same boat in terms of how we're affected? That makes me want to complain far more than an unforeseen closure of a water park or a restriction of fastpasses ever would. Appreciate it's not your fault that you struck lucky with the CM you spoke to - but it is frustrating none the less. |
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