DLP - Update for bookings until 30th June 2020

[CreakingStool]

Originally Posted by dancingelkhound

I’ve just got off the phone with the French DLP team.

(Whether the information provided would be the same if I called and spoke to someone else, is anybody’s guess.)

They wouldn’t give me a refund. Categorically denied, despite all the info I threw at them.

I booked through the French site, so my voucher would be in Euros and only valid on the French website. Not even on the Italian, German etc, even though they also use Euros. (This seemed to be a question she wasn’t expecting.)

To qualify for the voucher, I need to have paid the full amount, not just the deposit.

Bookings for May through the French site are likely to become available around September.

None of which are the answers I wanted unfortunately 😭

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Thanks for this update, not the news I wanted either. I've not had a twitter reply since I chased this up.

I paid in full by credit card so wonder if chargeback could be an avenue for me to look at.

I'm just not sure if I should wait for any French offers for Jan first but how long will that be 😔 or do I wait to see if my trip can go ahead in June?

We have 3 seperate European trips to sort out and a UK trip in August, would be nice to have 1 of them in some sort of progress, I hate not knowing what's happening with my money.

[thesorcerer]

Originally Posted by CreakingStool

Thanks for this update, not the news I wanted either. I've not had a twitter reply since I chased this up.

I paid in full by credit card so wonder if chargeback could be an avenue for me to look at.

I'm just not sure if I should wait for any French offers for Jan first but how long will that be 😔 or do I wait to see if my trip can go ahead in June?

We have 3 seperate European trips to sort out and a UK trip in August, would be nice to have 1 of them in some sort of progress, I hate not knowing what's happening with my money.

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Same here, I’m dealing with Expedia, EasyJet, BA all for 4 trips and getting no where!

[dancingelkhound]

We’ve requested the vouchers, just for the deposit amount, our balance is due April 24th. So we will see if they send us the vouchers, and then whether they have any terms or conditions attached. Once we’ve got the vouchers we’ll perhaps ring to book and see if they’ll accept them. 🤷🏻

[kenville]

Originally Posted by dancingelkhound

Unfortunately this no longer seems to be the case.

Which is even more irritating for those who, as requested by DLP, held off getting in touch so those with sooner departure dates could get sorted first.

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Which is why if you insist they have to offer this still. They put it in writing on their website and other channels that if you have a booking before 1 June you can cancel for a full refund prior to 15 April. They can’t just arbitrarily change the timescales.

[Guest]

Originally Posted by kenville

Which is why if you insist they have to offer this still. They put it in writing on their website and other channels that if you have a booking before 1 June you can cancel for a full refund prior to 15 April. They can’t just arbitrarily change the timescales.

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They did state that this refund offer was ‘subject to change at any time’.

[kenville]

Originally Posted by Stubbs86

They did state that this refund offer was ‘subject to change at any time’.

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That is not what it said in writing on their website. And also in messages from their CMs on Facebook Messenger. Appreciate they want to keep as much money as possible and it is good of them to offer rebooking on same t&cs, but if they have offered refunds In writing within a certain time period they have to honour that. And if the parks are closed, legally they have to anyway. Not everyone can or will want to visit again.

[Guest]

Originally Posted by kenville

That is not what it said in writing on their website. And also in messages from their CMs on Facebook Messenger. Appreciate they want to keep as much money as possible and it is good of them to offer rebooking on same t&cs, but if they have offered refunds In writing within a certain time period they have to honour that. And if the parks are closed, legally they have to anyway. Not everyone can or will want to visit again.

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Sadly I don’t have a screenshot, but it definitely did state on the website that the offer they originally stated (which included a full refund) was subject to change at any time.

[kenville]

I have a screenshot and it doesn’t say that. It’d be a bit odd to say the offer can change in terms of refunds when the park is closed. I’ll let you know how I get on when i call by the 15th 👍😀

[ClippedWings]

Originally Posted by kenville

I have a screenshot and it doesn’t say that. It’d be a bit odd to say the offer can change in terms of refunds when the park is closed. I’ll let you know how I get on when i call by the 15th 👍😀

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Hi everyone, called just now and got a full refund for our May trip under the initial C19 terms. They initially offered the voucher or re-booking but we just said that didn’t work for us.

[kenville]

Originally Posted by ClippedWings

Hi everyone, called just now and got a full refund for our May trip under the initial C19 terms. They initially offered the voucher or re-booking but we just said that didn’t work for us.

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Good news!